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- Tasks: Lead a team to deliver exceptional customer experiences and tasty food.
- Company: Join a passionate and diverse team at Dobbies.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Opportunities for personal development through Dobbies Academy.
- Why this job: Make a real impact in a fast-paced environment while having fun with your team.
- Qualifications: Passion for food, hospitality experience, and a can-do attitude.
The predicted salary is between 24000 - 28000 £ per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Giving great customer service by helping customers with various transactions across the restaurant.
- Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines.
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant.
- Some keyholder responsibilities may be required.
Who we are looking for
- You’ll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for hospitality, as well as supervisory experience.
- Relevant food safety qualifications are an advantage but not essential.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Restaurant Team Leader in Suffolk employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Leader in Suffolk
✨Tip Number 1
Get to know the restaurant scene! Visit local spots, chat with staff, and soak up the vibe. This will help you understand what makes a great customer experience and give you some solid talking points in interviews.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with friends or family. This will boost your confidence and prepare you for those tricky questions about handling customer queries during interviews.
✨Tip Number 3
Show off your passion for food and hospitality! When you apply through our website, make sure to highlight any relevant experiences that showcase your love for serving customers and working in a team.
✨Tip Number 4
Be ready to demonstrate your teamwork skills! During interviews, share examples of how you've supported colleagues in busy environments. We want to see that you can thrive in a fast-paced setting while keeping a smile on your face!
We think you need these skills to ace Restaurant Team Leader in Suffolk
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for food and hospitality shine through! Share experiences that highlight your customer service skills and how you enjoy making people smile.
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities mentioned in the job description. Highlight any supervisory experience and how you've successfully worked in a team before.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into our team and what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Menu Inside Out
Make sure you’re familiar with the menu and any special dietary options. Being able to discuss the dishes confidently will show your passion for food and hospitality, which is key for a Restaurant Team Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or mentored others in previous roles. Highlighting your supervisory experience will demonstrate that you can support and coach staff effectively.
✨Emphasise Customer Service Excellence
Think of specific instances where you’ve gone above and beyond for customers. Sharing these stories will illustrate your commitment to delivering exceptional customer experiences, which is crucial for this role.
✨Demonstrate Your Team Spirit
Be ready to discuss how you work well within a team and celebrate successes together. This role requires collaboration, so showing that you thrive in a team environment will resonate well with the interviewers.