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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history and a passion for gardens.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Make a real impact by creating memorable customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service and supervisory roles, with a positive, can-do attitude.
- Other info: Be part of a diverse team that celebrates success and thrives in a fast-paced environment.
The predicted salary is between 21600 - 36000 £ per year.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Supervising stock processes and procedures, maintaining the retail stock and financial systems
- Highlighting key issues, processing stock transactions such as transfers, wastage and receipts
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through high-quality product knowledge
- Working with your team to maintain the cleanliness and upkeep of your department
- You will also be responsible for supporting and coaching other members of staff and deputising for management in their absence
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to care deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
- Some key holder responsibilities may be required
Who we are looking for
- You have a passion for delivering great customer service, serving everyone with a smile
- Experience within a customer facing role, as well as supervisory experience
- You work well within a team, build relationships, and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You flourish in a busy, fast-faced environment
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Retail Team Leader employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dobbies' social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your customer service scenarios! As a Retail Team Leader, you'll need to show off your skills in handling customer queries. Think of examples from your past experiences that highlight your ability to deliver great service.
✨Tip Number 3
Show your team spirit! Dobbies loves a collaborative environment, so be ready to share how you've worked well with others in previous roles. Bring those stories to life during your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Dobbies family right from the start.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in previous roles. We love candidates who can bring a smile to our customers' faces!
Highlight Your Team Spirit: We’re all about teamwork at Dobbies, so make sure to mention your experience working in a team environment. Talk about how you’ve supported colleagues or celebrated successes together. It’s all about showing that you can thrive in a collaborative setting!
Be Specific About Your Experience: Don’t just list your past jobs; dive into the details! Explain your supervisory experience and any relevant skills you’ve gained. This helps us see how you can contribute to our team and support our management when needed.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of delivering great service, which is key for a Retail Team Leader.
✨Familiarise Yourself with Dobbies
Do a bit of research on Dobbies and their values. Understand what makes them unique in the garden centre industry. Being able to discuss their products, services, and community involvement will demonstrate your genuine interest in the company and its mission.
✨Prepare for Teamwork Questions
Since teamwork is crucial for this role, think of specific instances where you successfully collaborated with others. Be ready to share how you’ve supported or coached team members in the past, as well as how you celebrate successes together.
✨Show Your Passion for Gardens
Dobbies is all about gardens and plants, so let your passion shine through! If you have any personal experiences or stories related to gardening, be sure to mention them. This will help you connect with the interviewers and show that you align with their culture.