At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for skill development through Dobbies Academy and a thriving workplace culture.
- Why this job: Be part of a passionate team that celebrates success and values personal growth.
- Qualifications: A friendly attitude, teamwork skills, and a desire to learn are essential.
The predicted salary is between 21600 - 36000 € per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast‑paced environment
- Can demonstrate our values at all times – we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor in Bury St Edmunds employer: Dobbies Garden Centres Ltd
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture where our Retail Customer Advisors can thrive. With generous benefits such as uncapped discounts, access to financial wellbeing resources, and continuous development opportunities through the Dobbies Academy, we empower our team to grow and succeed. Join us in a fast-paced environment where your passion for customer service and teamwork will be celebrated, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor in Bury St Edmunds
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, engage with our team members or customers in-store to practice your approach to delivering excellent service and building rapport.
✨Tip Number 3
Emphasise your teamwork abilities. During any discussions or interviews, share examples of how you've successfully collaborated with others in previous roles, as this is crucial for maintaining a positive store environment.
✨Tip Number 4
Demonstrate your passion for gardening and customer experience. Whether through personal anecdotes or knowledge about gardening, showing genuine interest can set you apart from other candidates.
We think you need these skills to ace Retail Customer Advisor in Bury St Edmunds
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Retail Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills:Emphasise your passion for delivering exceptional customer service in your CV and cover letter. Provide specific examples from previous roles where you successfully handled customer interactions or resolved issues.
Highlight Teamwork Experience:Mention any experiences where you worked effectively within a team. Dobbies values collaboration, so showcasing your ability to build relationships and celebrate successes with colleagues will strengthen your application.
Express Your Enthusiasm:Convey your eagerness to learn new skills and thrive in a fast-paced environment. Use your cover letter to express why you are excited about the opportunity to work at Dobbies and how you can contribute to their culture.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the values of the company.
✨Demonstrate Teamwork Skills
Since the role requires working well within a team, be prepared to discuss how you've collaborated with colleagues in previous jobs. Highlight any successful projects or initiatives that involved teamwork, showcasing your ability to build relationships and celebrate successes together.
✨Familiarise Yourself with the Brand
Research Dobbies and its offerings before the interview. Understanding their products, services, and values will allow you to speak confidently about how you can contribute to their mission of promoting garden living and enhancing customer experiences.
✨Prepare for Fast-Paced Scenarios
Given the busy environment described in the job profile, think of examples where you've thrived under pressure. Be ready to discuss how you manage multiple tasks efficiently while maintaining high standards of service, which is crucial for this role.
