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- Tasks: Deliver amazing customer service and drive sales while promoting Dobbies Club membership.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Gain valuable skills in a fun, fast-paced environment while making customers smile.
- Qualifications: Passion for customer service and teamwork; previous experience is a plus.
- Other info: Be part of a diverse team committed to celebrating success and community.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we\\\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we\\u2019re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Retail Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering great customer experiences, think of examples from your past jobs where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. It’s all about making a great first impression, and we want to see that you take pride in your appearance.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what we love to see!
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've gone above and beyond to deliver great service, so share specific examples that showcase your passion for helping customers.
Be Yourself: We love authenticity! Let your personality shine through in your application. Whether it’s a fun anecdote or a unique perspective, showing us who you are can make your application stand out.
Tailor Your Application: Take the time to tailor your application to the Retail Customer Advisor role. Mention how your skills align with our values and responsibilities, like teamwork and maintaining store cleanliness. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture there.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Products
Familiarise yourself with the products and services offered by Dobbies. Being able to discuss specific items or promotions during your interview will show that you're genuinely interested and prepared, which is key for a Retail Customer Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer, as this aligns perfectly with Dobbies' commitment to delivering a great customer experience.
✨Demonstrate Team Spirit
Dobbies values teamwork, so be ready to talk about how you work well with others. Share stories that highlight your ability to collaborate, celebrate successes, and maintain a positive atmosphere in a busy environment.
✨Bring Your Enthusiasm
Let your passion for gardening and customer service shine through. Dobbies wants team members who are eager to learn and grow, so express your excitement about the opportunity and how you can contribute to their thriving culture.
