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For Companies At a Glance
- Tasks: Help customers with transactions and provide excellent service while promoting Dobbies Club membership.
- Company: Dobbies is a leading garden centre retailer in the UK, passionate about gardens since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a vibrant team, learn new skills, and make a positive impact in a fast-paced environment.
- Qualifications: Passion for customer service, teamwork, and a can-do attitude are essential; previous experience is a plus.
- Other info: Opportunities for personal development through Dobbies Academy and a supportive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, everyday; to share their wins and celebrate success. Together, we make it work for our customers.
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Retail Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. If you have previous experience, think of specific examples where you went above and beyond for a customer, as this will highlight your passion for delivering great service.
✨Tip Number 3
Emphasise your teamwork abilities. Be prepared to discuss how you've successfully collaborated with others in past roles, as working well within a team is crucial for maintaining the store's environment and achieving sales goals.
✨Tip Number 4
Demonstrate your eagerness to learn. Express your interest in gaining new skills and experiences, especially those related to retail and customer service, as this aligns perfectly with our commitment to personal development at Dobbies.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Retail Customer Advisor role. Use specific examples to demonstrate how you've successfully interacted with customers in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering great customer experiences. Mention your enthusiasm for working in a team and how you embody the values of Dobbies, such as being committed to making it work for customers.
Showcase Relevant Skills: In your application, emphasise your ability to thrive in a fast-paced environment and your eagerness to learn new skills. Provide examples of how you've built relationships with customers and contributed to team success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what the company values.
✨Demonstrate Teamwork Skills
Since the role requires working well within a team, be prepared to discuss how you've collaborated with others in previous jobs. Highlight any successful projects or situations where teamwork led to positive outcomes.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with the products and services offered by the company. During the interview, show that you have done your homework and can discuss how you would assist customers with their queries using your product knowledge.
✨Emphasise Your Adaptability
The job involves various tasks, so it's important to convey your ability to adapt to different roles and responsibilities. Share examples of how you've thrived in fast-paced environments and tackled diverse challenges in previous positions.
