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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates success and promotes community engagement.
- Qualifications: A passion for customer service and teamwork; previous experience is a plus.
- Other info: Opportunities for skill development through Dobbies Academy and a thriving workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Retail Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, visit one of our stores and engage with the staff. This will give you a feel for the environment and allow you to highlight your ability to connect with customers when you meet us.
✨Tip Number 3
Emphasise your teamwork abilities. Retail is all about collaboration, so be ready to share examples of how you've successfully worked in a team before. This will resonate well with our values of being one team and celebrating success together.
✨Tip Number 4
Prepare to discuss your adaptability. The role involves various tasks, from cash handling to stock control. Be ready to provide examples of how you've thrived in fast-paced environments and adapted to changing situations in previous roles.
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your passion for delivering exceptional customer service in your CV and cover letter. Provide specific examples from previous roles where you successfully handled customer interactions or resolved queries.
Highlight Teamwork Experience: Mention any experiences that demonstrate your ability to work well within a team. This could include group projects, team sports, or collaborative work environments, showcasing your relationship-building skills.
Express Your Enthusiasm: Convey your eagerness to learn and grow within the role. Mention your interest in gardening or related areas, as this aligns with Dobbies' values and culture, making your application more appealing.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the values of the company.
✨Demonstrate Teamwork Skills
Since the role requires working well within a team, be prepared to discuss how you've collaborated with colleagues in previous jobs. Highlight any successful projects or initiatives that involved teamwork, showcasing your ability to build relationships and celebrate success together.
✨Prepare for Product Knowledge Questions
Familiarise yourself with the products and services offered by the company, especially those related to gardening and retail. Being knowledgeable will not only help you answer questions confidently but also demonstrate your eagerness to learn and contribute to the team.
✨Exude a Positive Attitude
During the interview, maintain a positive and can-do attitude. Employers are looking for candidates who can thrive in a fast-paced environment, so showing that you can handle challenges with a smile will make a great impression.
