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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates success and values personal growth.
- Qualifications: A passion for customer service and teamwork; previous experience is a plus.
- Other info: Opportunities for skill development through Dobbies Academy and a thriving workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmesThriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Retail Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will help you engage customers effectively and demonstrate your passion for gardening, which is key to delivering exceptional customer service.
✨Tip Number 2
Showcase your teamwork skills during the interview. We value collaboration, so be ready to share examples of how you've successfully worked in a team environment and contributed to achieving common goals.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments. Highlight any previous roles where you thrived under pressure, as this will demonstrate your ability to handle the busy atmosphere of our stores.
✨Tip Number 4
Emphasise your eagerness to learn and grow. We love candidates who are keen to develop new skills, so express your enthusiasm for taking advantage of opportunities like the Dobbies Academy and other training programmes.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Retail Customer Advisor role. Use specific examples to demonstrate how you've successfully interacted with customers in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention your enthusiasm for working in a team and how you embody the values of Dobbies, such as being hardworking and committed to customer satisfaction.
Showcase Relevant Skills: In your application, emphasise your ability to thrive in a fast-paced environment and your eagerness to learn new skills. Provide examples of how you've successfully managed multiple tasks or worked under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the values of the company.
✨Demonstrate Teamwork Skills
Since the role requires working well within a team, be prepared to discuss how you've collaborated with colleagues in previous jobs. Highlight any successful projects or situations where teamwork led to positive outcomes.
✨Familiarise Yourself with the Brand
Research Dobbies and its offerings before the interview. Understanding their products, services, and values will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Fast-Paced Scenarios
Given that the role is in a busy environment, think of examples where you've thrived under pressure. Be ready to discuss how you manage multiple tasks while maintaining high standards of service.