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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and tasty food.
- Company: Join Dobbies, a passionate garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Why this job: Be part of a vibrant team that celebrates success and loves hospitality.
- Qualifications: Experience in customer service and a passion for food and teamwork.
- Other info: Thriving culture with opportunities for personal development and growth.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence
- Giving great customer service by helping customers with various transactions across the restaurant
- Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant
- Some keyholder responsibilities may be required
Who we are looking for
- You\’ll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and a passion for hospitality, as well as supervisory experience
- Relevant food safety qualifications are an advantage but not essential
- You work well within a team, build relationships, and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Team Leader employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dobbies' social media and website. Understanding their values and what makes them tick will help you connect with the team during your chat.
✨Tip Number 2
Practice your customer service skills! Since you'll be delivering great experiences, think of examples from your past roles where you've gone above and beyond for customers. This will show you're a perfect fit for the Restaurant Team Leader role.
✨Tip Number 3
Be ready to showcase your leadership skills! Think about times when you've mentored or supported others in a busy environment. Highlighting these experiences will demonstrate that you can step up and lead the team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Dobbies family. Let’s make it happen!
We think you need these skills to ace Restaurant Team Leader
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for food and hospitality shine through! Share any experiences that highlight your customer service skills and how you enjoy making people smile.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your supervisory experience and how you've successfully worked within a team to deliver great service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see how you fit into our team and culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Menu Inside Out
Make sure you’re familiar with the restaurant's menu, including any special dietary options. This will not only help you answer questions confidently but also show your passion for food and hospitality.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in mentoring and coaching others. Think of specific examples where you’ve successfully led a team or improved service standards, as this is key for a Restaurant Team Leader role.
✨Demonstrate Customer Service Excellence
Prepare to share stories that highlight your customer service skills. Think about times when you went above and beyond for a customer, as this aligns perfectly with the company’s values of delivering an exceptional experience.
✨Emphasise Teamwork and Fun
Since the role involves working closely with a team, be ready to talk about how you build relationships and create a positive atmosphere at work. Mention any fun team-building activities you've been part of to show you value a thriving culture.
