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For Companies At a Glance
- Tasks: Lead a team to deliver amazing customer experiences and tasty food.
- Company: Join Dobbies, a historic garden centre retailer with a passion for gardens since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a vibrant team that celebrates success and values your growth.
- Qualifications: Passion for hospitality, customer service experience, and a can-do attitude are essential.
- Other info: Opportunity to learn and develop in a fast-paced, fun environment.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence
- Giving great customer service by helping customers with various transactions across the restaurant
- Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant
- Some keyholder responsibilities may be required
Who we are looking for
- You\’ll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and a passion for hospitality, as well as supervisory experience
- Relevant food safety qualifications are an advantage but not essential
- You work well within a team, build relationships, and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Team Leader employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Leader
✨Tip Number 1
Familiarise yourself with Dobbies' values and culture. Understanding what makes us unique will help you align your responses during the interview, showcasing how you embody our commitment to customer service and teamwork.
✨Tip Number 2
Prepare to discuss your previous experience in customer-facing roles. Think of specific examples where you provided excellent service or led a team, as this will demonstrate your suitability for the Restaurant Team Leader position.
✨Tip Number 3
Brush up on your food safety knowledge. Even if you don't have formal qualifications, being able to talk about hygiene practices and dietary requirements will show your commitment to maintaining high standards in our restaurants.
✨Tip Number 4
Show your enthusiasm for the role by engaging with our brand. Visit a Dobbies store, experience the atmosphere, and interact with staff and customers. This will give you valuable insights to share during your interview.
We think you need these skills to ace Restaurant Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Team Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and any supervisory roles. Emphasise your passion for food and hospitality, as well as any relevant qualifications or training.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service and supported team members in previous positions.
Showcase Your Teamwork Skills: Highlight your ability to work well within a team and build relationships. Provide examples of how you've contributed to a positive team environment and celebrated successes in past roles.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for food and hospitality during the interview. Share specific examples of how you've delivered great customer experiences in the past, as this will resonate well with the interviewers.
✨Demonstrate Teamwork Skills
Since the role involves mentoring and supporting other staff members, be prepared to discuss your experience working in a team. Highlight instances where you’ve successfully collaborated with others to achieve common goals.
✨Know Your Product
Familiarise yourself with the menu and any dietary requirements or allergies that may be relevant. Showing that you have a good understanding of the products will demonstrate your commitment to providing excellent customer service.
✨Exhibit a Can-Do Attitude
During the interview, convey your positive attitude and willingness to learn. Employers appreciate candidates who are eager to take on new challenges and contribute to a thriving work environment.
