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- Tasks: Lead the team, ensure excellent service, and support kitchen operations.
- Company: Dobbies is a leading garden centre retailer with a passion for gardens and community.
- Benefits: Enjoy 50% off meals, flexible holidays, and financial wellbeing support.
- Why this job: Join a vibrant team, develop your skills, and make customers smile every day.
- Qualifications: Experience in hospitality and a passion for food are essential; food safety qualifications are a plus.
- Other info: Be part of a diverse team committed to customer satisfaction and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, maintaining the highest standards of food hygiene, and mentoring our Restaurant Customer Advisors while supporting the management team.
We are looking for someone confident in leading the front of house, yet flexible enough to support in the kitchen regularly, from cooking to baking, and assisting wherever the team needs it most.
Responsibilities
- Supporting and coaching team members and deputising for management in their absence.
- Supporting kitchen operations on a flexible basis, preparing and presenting food in line with menu specifications.
- Providing excellent customer service by assisting customers with various transactions across the restaurant.
- Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining high service standards.
- Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
- Ensuring compliance with restaurant operational procedures, monitoring standards, and following company guidelines.
- Assisting with customer queries using high-quality product knowledge, including allergies and dietary requirements.
- Maintaining cleanliness and upkeep of the restaurant with your team.
- Possibly taking on keyholder responsibilities.
Who we are looking for
- A passion for food and hospitality, with a focus on delivering a great customer experience with a smile.
- Experience in a customer-facing role, hospitality, and supervisory experience.
- Relevant food safety qualifications are advantageous but not essential.
- Ability to work well within a team, build relationships, and enjoy celebrating success.
- Punctual, well-presented, and proactive with a hardworking attitude.
- Eager to learn new skills and gain new experiences.
- Thrives in a busy, fast-paced environment.
- Demonstrates our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.
What we offer
- Generous annual leave entitlement, with flexible holiday options.
- Uncapped store discounts: 50% off in our Restaurants, 25% in the Garden Centre, 10% in food halls.
- Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
- Support from Retail Trust: confidential support, virtual GP, counselling, and retail rewards.
- Development opportunities via Dobbies Academy and eLearning platforms.
- A passionate, diverse team committed to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.
We are passionate about gardens and plants, showcasing this through our own brand, partners, and services, championing garden living all year round.
Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals.
We host events and community experiences and support a national charity through colleague and customer fundraising.
We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.
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Restaurant Team Leader employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Leader
✨Tip Number 1
Familiarise yourself with our restaurant's menu and offerings. Being knowledgeable about the dishes we serve will not only help you in interviews but also demonstrate your genuine interest in the role and our brand.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've successfully managed a team or mentored others. Highlighting these experiences can set you apart as a candidate who is ready to step into a Team Leader role.
✨Tip Number 3
Prepare to discuss how you handle customer service challenges. Think of specific examples where you've turned a negative experience into a positive one, as this reflects your ability to maintain high service standards under pressure.
✨Tip Number 4
Demonstrate your passion for food and hospitality during your interactions with us. Share any personal experiences or stories that highlight your enthusiasm for the industry, as this aligns with our values and culture.
We think you need these skills to ace Restaurant Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and hospitality. Mention how your values align with those of the company, and provide examples of how you've delivered exceptional customer experiences in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as teamwork, communication, and adaptability. Mention any food safety qualifications you have, even if they are not essential.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to work at Dobbies and how you can contribute to their mission of delivering great customer experiences.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for food and customer service during the interview. Share specific examples of how you've gone above and beyond to create a great experience for customers in previous roles.
✨Demonstrate Team Leadership Skills
Be prepared to discuss your experience in leading teams. Highlight instances where you have coached or mentored team members, and explain how you foster a positive team environment.
✨Know the Menu and Food Safety Standards
Familiarise yourself with the restaurant's menu and any relevant food safety regulations. This knowledge will show that you are proactive and serious about maintaining high standards in the kitchen.
✨Prepare for Customer Interaction Scenarios
Think of potential customer queries or complaints you might encounter and how you would handle them. Demonstrating your problem-solving skills and product knowledge will impress the interviewers.