At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and ensure food hygiene.
- Company: Join Dobbies, a historic garden centre retailer with a passion for plants and community.
- Benefits: Enjoy flexible holidays, generous discounts, and financial wellbeing support.
- Other info: Keyholder responsibilities may be required; a positive attitude is crucial.
- Why this job: Be part of a vibrant team that celebrates success and values customer service.
- Qualifications: Customer-facing and supervisory experience are essential; food safety qualifications are a plus.
The predicted salary is between 24000 - 36000 € per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and mentoring our Restaurant Customer Advisors whilst supporting the management team.
- Supporting and coaching other members of staff and deputising for management in their absence.
- Providing excellent customer service by assisting customers with various transactions across the restaurant.
- Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining a high level of service.
- Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
- Ensuring compliance with restaurant operational procedures, monitoring standards, and ensuring the team follows company guidelines.
- Offering assistance with customer queries using high-quality product knowledge, including allergies and dietary requirements.
- Maintaining cleanliness and upkeep of the restaurant in collaboration with your team.
- Some keyholder responsibilities may be required.
You\'ll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
Experience in a customer-facing role and supervisory experience are essential. Relevant food safety qualifications are an advantage but not mandatory.
You work well within a team, build relationships, and enjoy celebrating success. Punctuality, good presentation, a positive attitude, eagerness to learn, and the ability to thrive in a busy environment are important.
Demonstrating our values—being one team, improving daily, bringing a smile, living our garden passion, and making it work for our customers—is essential.
At Dobbies, we have a rich history dating back to 1865. We are the only garden centre retailer with stores in every UK nation, showcasing our passion for gardens and plants through our products, services, and community events. We are committed to being a great place to work, encouraging colleagues to be their best selves and celebrate successes.
- Generous annual leave entitlement, with flexible holiday use.
- Uncapped store-wide discounts, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
- Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
- Support from Retail Trust, including confidential support, virtual GP, counseling, and discounts.
- Opportunities for development through Dobbies Academy and eLearning.
- A thriving, passionate, diverse team committed to excellent customer service.
Restaurant Team Leader in Chesterfield employer: Dobbies Garden Centres Ltd
Dobbies is an exceptional employer that fosters a vibrant and supportive work culture, where our Restaurant Team Leaders are empowered to deliver outstanding customer experiences while mentoring their peers. With generous benefits such as flexible holiday use, substantial discounts, and access to financial wellbeing support, we prioritise the growth and development of our team members through initiatives like Dobbies Academy. Join us in a dynamic environment that celebrates passion for food and hospitality, ensuring every day is rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Leader in Chesterfield
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. When you understand what they stand for, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Highlight your customer service experience in your discussions. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the team leader position.
✨Tip Number 3
Demonstrate your leadership skills by discussing any mentoring or coaching experiences you've had. This could be from previous jobs or even in volunteer roles, showing that you're capable of supporting and guiding a team.
✨Tip Number 4
Prepare to discuss how you handle busy environments. Share strategies you've used to maintain high service standards during peak times, as this is crucial for a role that requires efficiency and teamwork.
We think you need these skills to ace Restaurant Team Leader in Chesterfield
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Restaurant Team Leader position. Tailor your application to highlight your relevant experience in customer service and team leadership.
Showcase Your Experience:In your CV and cover letter, emphasise your previous experience in customer-facing roles and any supervisory positions you've held. Use specific examples to demonstrate how you've successfully led a team or improved customer satisfaction.
Highlight Your Passion:Make sure to convey your passion for food and hospitality in your application. Share any personal experiences or achievements that reflect your enthusiasm for delivering exceptional customer experiences.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Food and Hospitality
Make sure to express your enthusiasm for food and the hospitality industry during the interview. Share any personal experiences or stories that highlight your love for customer service and how you enjoy creating memorable dining experiences.
✨Demonstrate Leadership Skills
As a Restaurant Team Leader, you'll be expected to mentor and support your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate others and handle challenges effectively.
✨Highlight Customer Service Experience
Be ready to discuss your previous roles in customer-facing positions. Emphasise your commitment to providing excellent service and how you've handled difficult situations or customer queries in the past.
✨Familiarise Yourself with Company Values
Research Dobbies' values and culture before the interview. Be prepared to discuss how your personal values align with theirs, particularly around teamwork, improvement, and customer satisfaction.
