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- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurants.
- Company: Dobbies is a leading garden centre retailer with a rich history and a passion for gardens.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a vibrant team, gain valuable skills, and contribute to a positive customer experience.
- Qualifications: Passion for hospitality, teamwork, and a can-do attitude are essential; previous customer-facing experience is a plus.
- Other info: Opportunities for personal development through Dobbies Academy and a thriving, diverse workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast‑paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. When you understand what makes us tick, you can tailor your conversations during interviews to show how you embody those values, especially around teamwork and customer service.
✨Tip Number 2
Brush up on your product knowledge related to food hygiene and dietary requirements. Being able to confidently discuss these topics will not only impress us but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 3
Showcase your experience in fast-paced environments. Share specific examples of how you've thrived under pressure, as this role requires a can-do attitude and the ability to juggle multiple tasks effectively.
✨Tip Number 4
Engage with our community on social media. Follow Dobbies and interact with our posts. This shows your enthusiasm for our brand and helps you stay updated on any events or promotions that could be relevant during your application process.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and hospitality. Mention specific experiences where you delivered exceptional service or worked in a team, and express your enthusiasm for joining Dobbies.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer-facing positions, particularly in hospitality. Use bullet points to clearly outline your achievements and how they relate to the skills mentioned in the job description.
Showcase Your Team Spirit: Dobbies values teamwork, so include examples of how you've successfully collaborated with others in past roles. This could be through projects, events, or daily tasks that required cooperation and communication.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what the company values.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the products offered in the restaurant. Being able to discuss these topics confidently will show that you're prepared and genuinely interested in helping customers.
✨Emphasise Teamwork Skills
Highlight your ability to work well within a team. Share experiences where you collaborated with colleagues to achieve a common goal, as this is crucial in a fast-paced environment like a restaurant.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you thrive under pressure. Provide examples of how you've successfully managed busy situations in the past, showcasing your ability to maintain a positive attitude while delivering great service.
