At a Glance
- Tasks: Deliver exceptional customer service and assist with various store transactions.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team that celebrates success and community.
- Qualifications: Customer service experience and a passion for hospitality are essential.
Overview
At Dobbies, we\'re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We\'re committed to being a great place to work. We\'re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required. This may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service — an ideal opportunity to gain more skills and experience
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times - we\'re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
Benefits
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
Restaurant Customer Advisor in Woodville employer: Dobbies Garden Centres Ltd
At Dobbies, we pride ourselves on being a fantastic employer, offering a vibrant work culture where teamwork and personal growth are at the forefront. Our commitment to employee wellbeing is reflected in our generous benefits, including uncapped discounts, access to financial support, and continuous development opportunities through the Dobbies Academy. Join us in a role that not only allows you to engage with customers in a welcoming environment but also celebrates your contributions and successes within a passionate team dedicated to garden living.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Customer Advisor in Woodville
✨Tip Number 1
Get to know Dobbies! Familiarise yourself with their products, services, and values. When you walk into that interview, show them you’re not just another candidate; you’re someone who genuinely cares about their mission and can bring that passion to the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Dobbies loves a great story, so be ready to share how you’ve made someone’s day better in a previous role.
✨Tip Number 3
Network like a pro! Connect with current or former Dobbies employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Dobbies family. Let’s get you that job!
We think you need these skills to ace Restaurant Customer Advisor in Woodville
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for customer service and hospitality shine through. We want to see that you genuinely care about creating a great experience for our customers!
Tailor Your Application:Make sure to customise your application to highlight relevant experiences that match the job description. We’re looking for team players who can thrive in a busy environment, so share examples that showcase your skills!
Be Yourself:Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know the real you! Show us how you can bring a smile to our customers' faces.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with the Dobbies team!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Stuff
Before the interview, brush up on Dobbies' history and values. Familiarise yourself with their products and services, especially those related to the restaurant and customer service. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This is crucial for a role that revolves around delivering a great customer experience.
✨Team Player Vibes
Dobbies values teamwork, so be ready to discuss how you work well with others. Share stories that highlight your ability to collaborate, celebrate successes, and maintain a positive atmosphere in a busy environment. This will resonate well with their team-oriented culture.
✨Bring Your Passion
Let your enthusiasm for gardening and hospitality shine through during the interview. Talk about why you love working in customer-facing roles and how you can contribute to creating a welcoming environment for customers. A positive attitude can make a big difference!
