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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support sales in a vibrant garden centre.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates success and loves gardens.
- Qualifications: Customer-facing experience and a positive, hardworking attitude are essential.
- Other info: Thriving culture with opportunities for personal development and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are a team-focused retailer in the garden centre sector. The role involves delivering great customer service, supporting sales, and helping maintain a clean, well-presented store across shopfloor areas and other store sections as required.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through strong product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- Working on the shopfloor and other areas of the store as required, which may include stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer-facing role and a passion for working within hospitality
- You work well within a team, build relationships and celebrate success
- You show up to work on time, well presented and bring a can-do, hardworking attitude
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times — we\\\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
About Dobbies
At Dobbies, we\\\’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We\\\’re committed to being a great place to work. We\\\’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Benefits
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers, Dobbies Liverpool 1a Speke Hall Avenue, Liverpool, Lancashire, L24 1UX
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Restaurant Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Role-play with a friend or in front of the mirror to boost your confidence and nail those answers.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. It’s all about making a great first impression, so put in that extra effort to look the part.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your customer service skills!
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We love candidates who are excited about helping others and creating a great experience for everyone who walks through our doors.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or customer-facing roles. We want to see how your skills align with what we do at Dobbies, so don’t be shy about showcasing your strengths!
Be Personable: Use a friendly tone in your written application. We’re all about building relationships here at Dobbies, so showing your personality can really help you stand out. Remember, we’re looking for team players who bring a smile!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. This will show that you understand the importance of a great customer experience.
✨Familiarise Yourself with Dobbies
Do some research on Dobbies and its values. Understand their commitment to customer satisfaction and community engagement. Mentioning specific initiatives or products during your interview can demonstrate your genuine interest in the company.
✨Show Off Your Team Spirit
Since teamwork is key in this role, think of examples where you've successfully worked as part of a team. Highlight how you celebrate successes together and support each other, which aligns with Dobbies' culture of collaboration.
✨Prepare for Common Questions
Anticipate questions related to handling customer queries, promoting memberships, and maintaining store cleanliness. Practising your responses will help you feel more confident and articulate during the interview.