At a Glance
- Tasks: Assist customers, drive sales, and maintain store cleanliness while gaining new skills.
- Company: Dobbies is a leading garden centre retailer with a rich history and a passion for gardens.
- Benefits: Enjoy flexible holidays, generous discounts, financial support, and development opportunities.
- Other info: Work in a vibrant environment with opportunities for personal and professional growth.
- Why this job: Join a fun, inclusive team dedicated to customer satisfaction and community engagement.
- Qualifications: Customer-facing experience preferred; a friendly attitude and eagerness to learn are essential.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor employer: Dobbies Garden Centres Ltd
At Dobbies Peterborough, we pride ourselves on fostering a vibrant and inclusive work culture that champions teamwork and personal growth. As a Restaurant Customer Advisor, you'll enjoy generous benefits including flexible holiday use, substantial store discounts, and access to development opportunities through our Dobbies Academy, all while working in a dynamic environment that values customer satisfaction and community engagement.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. Understanding their commitment to customer satisfaction and community engagement will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your product knowledge, especially regarding dietary requirements and allergies. Being able to confidently discuss menu items and their ingredients will demonstrate your readiness to assist customers effectively.
✨Tip Number 3
Prepare examples from your past experiences in customer service or hospitality that highlight your ability to work in a fast-paced environment. This will show that you can thrive under pressure and contribute positively to the team.
✨Tip Number 4
Engage with Dobbies' social media and community events. Showing that you are already involved and passionate about their brand can set you apart from other candidates and demonstrate your enthusiasm for the role.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and candidate profile. Tailor your application to highlight how your experience aligns with Dobbies' expectations for a Restaurant Customer Advisor.
Highlight Relevant Experience:Emphasise any previous customer-facing roles, especially in hospitality. Use specific examples to demonstrate your ability to provide excellent customer service and your passion for creating a positive experience.
Showcase Your Skills:Mention skills that are relevant to the role, such as teamwork, communication, and adaptability. Highlight your proactive attitude and willingness to learn new skills, which are essential for thriving in a fast-paced environment.
Craft a Personal Statement:Write a compelling personal statement that reflects your enthusiasm for the position and the company. Share why you want to work at Dobbies and how you can contribute to their mission of championing garden living and customer satisfaction.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in a hospitality setting.
✨Demonstrate Product Knowledge
Familiarise yourself with Dobbies' products and services, particularly those related to gardening and the restaurant offerings. Be prepared to discuss how you would assist customers with queries about allergies and dietary requirements.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team. Discuss instances where you successfully collaborated with colleagues to achieve a common goal, as this role requires maintaining cleanliness and store upkeep alongside your team.
✨Prepare for a Fast-Paced Environment
Since the role thrives in a busy atmosphere, be ready to share how you manage stress and stay organised during peak times. Mention any strategies you use to maintain a positive attitude while juggling multiple tasks.
