People Coordinator (Stores)

We have an exciting opportunity for a People Coordinator to join our People team based in our Central Support Office in Lasswade. You will be an experienced organiser and confident communicator who will own all aspects of administration required for your designated regions. With the ability to deal with confidential information, the capability to interpret Company policy and procedures, you will be the first line of contact for all administrative support. You will undertake all related tasks in relation to the full employee lifecycle as well advising and supporting low level employee relations cases. You will work collaboratively with the rest of the People Team on ad hoc tasks and projects.

Responsibilities

• Acting as first line support for Employee relations matters, specifically low level cases such as AWOL, absence management and low-level misconduct.
• Accurate tracking of cases, issuing letters and providing advice to Management.
• Supporting People Partners with notetaking at Grievance & Disciplinary meetings.
• Support People Partners with compliance and governance activities, including ensuring contract accuracy, completion of Right to Work checks, and timely provision of DBS documentation.
• Management of the FreshService People Hub (ticketing system) and inboxes, responding to queries and resolving cases, escalating as appropriate to ensure a timely conclusion.
• Supports the recruitment and onboarding process including ensuring the appropriate contract and compliance with Home Office guidelines regarding Right to Work in the UK; provide support and guidance to line managers on the probationary process for new starters and ensure completion.
• Takes the lead to ensure new starters, leavers and contract changes are processed correctly across all HR and company systems, making sure that accurate information feeds into the payroll process.
• General administration to support the People Team including expense claims; ad hoc admin as required i.e. purchase orders, colleague file maintenance.
• General administration to support the Learning & Development function, including handling compliance training requests and Kallidus e-learning system support.
• Preparing Excel reports for People Partners and manipulating data as appropriate to support People Team decision making.
• Working closely with the Payroll team, to ensure trackers are up to date, queries are resolved and information is accurate to allow payroll to run smoothly.
• Provide support to strategic projects across the team, including colleague engagement initiatives and learning & development.

Who we are looking for

• Interested in building a career in Human Resources with the ability to advise and coach managers.
• A great listener, adept at reading people and situations; asks questions to understand the root cause of people / business issues, establish if there is a better way of doing things; tailors’ approach and language used to the audience and works collaboratively across the business.
• Ability to present data clearly through strong excel and system skills; provides the appropriate level of information and data to senior members of the People Team.
• Able to handle sensitive information professionally and confidentially.
• Supportive and positive approach at all times; self-aware and open to feedback; does not become defensive when receiving feedback but sees it as an opportunity to grow & develop; confident and able to admit mistakes and learn from them.
• Adapts quickly to change and new priorities to ensure deadlines / targets are met.
• Has a curious mind and a desire for continuous learning.
• Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.

Measures of success

• People Partners and Managers feel supported through all people related matters.
• ER case management is tracked accurately; the process is smooth and in line with Company policies and procedures.
• All admin tasks are complete accurately, timely and to a high standard.

What we offer

• Holiday – enjoy a well-deserved break with 33 annual leave days per year (pro-rata for part time).
• Discount – treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Hybrid working – a combination of office and home working to help balance your work life balance.
• Pension – save for the future with our company contributed enhanced Group Pension Plan.
• Season ticket loans – spread the cost of travel with an interest free loan.
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
• Access to Retail Trust – seek confidential support, access to a Virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
• Study assistance – invest in your professional development with funded courses and qualifications.
• The little things to keep you going through the day – free tea, coffee, and milk.
• Collaborative office space – with access to our wellbeing room, learning resources and even a book swap.
• Invites to our annual company conference, summer and Christmas social events.

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.