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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant restaurant environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team and make a real impact on customer experiences.
- Qualifications: Customer service experience and a positive, hardworking attitude.
- Other info: Thriving culture with opportunities for personal and professional growth.
The predicted salary is between 1040 - 1248 £ per month.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor in Marple employer: Dobbies Garden Centres Ltd.
Contact Detail:
Dobbies Garden Centres Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor in Marple
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think about some scenarios where you can demonstrate your ability to handle queries and provide great service. Role-play with a friend if you need to!
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. It’s all about making a great first impression, especially in a customer-facing role like this one.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which is always a plus in our book!
We think you need these skills to ace Restaurant Customer Advisor in Marple
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how much you love helping people and creating great experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or customer-facing roles. We’re looking for those who can connect with our customers and promote our Dobbies Club membership!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know the real you, so share your unique qualities that make you a great fit for our team.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed! It’s the easiest way for us to see your application and get you on board to join our fantastic team.
How to prepare for a job interview at Dobbies Garden Centres Ltd.
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. Highlight your ability to handle queries and promote products, as this is key for a Restaurant Customer Advisor.
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality. Talk about why you love serving customers and how you enjoy creating a welcoming atmosphere. This role is all about delivering smiles, so let your passion shine through!
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you work well with others. Share stories that showcase your ability to collaborate and celebrate successes with your team. Remember, they want someone who can contribute to a positive team culture.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle busy situations. Prepare examples of times when you've thrived under pressure or managed multiple tasks at once. Showing that you can keep your cool and maintain great service during rush hours will set you apart.
