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- Tasks: Lead a team to deliver amazing customer experiences and tasty food.
- Company: Join Dobbies, a historic garden centre retailer with a passion for plants.
- Benefits: Enjoy generous leave, discounts, and access to financial and wellbeing support.
- Why this job: Be part of a vibrant team and make a real difference in customers' lives.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Thriving culture with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and mentoring our Restaurant Customer Advisors while supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Giving great customer service by helping customers with various transactions across the restaurant.
- Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Ensuring compliance and adherence to the Restaurant Operational procedures, monitoring standards, and ensuring the team follow company guidelines.
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant.
- Some keyholder responsibilities may be required.
- You must show up to work on time, be well presented, and bring a can-do and hardworking attitude.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times — we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
About the Company
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners, and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Benefits
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream — support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust — confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy — continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Restaurant Team Leader in London employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Leader in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show how you fit into their culture and how you can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience, as these are key for a Restaurant Team Leader.
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. A good first impression goes a long way, especially in a customer-focused role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Restaurant Team Leader in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering great customer experiences. Share any past experiences where you’ve gone the extra mile for customers, as this is key for a Restaurant Team Leader.
Highlight Your Teamwork Skills: We’re all about being one team at Dobbies! Make sure to mention any times you've worked closely with others, supported your colleagues, or helped create a positive team environment. This will show us you’re a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself while keeping it professional.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Dobbies. Understand their history, values, and what makes them unique in the garden centre retail space. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Restaurant Team Leader, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you’ve handled difficult situations or mentored team members to improve service quality.
✨Demonstrate Teamwork and Leadership
Be ready to discuss your experience in leading teams and supporting colleagues. Share specific instances where you’ve coached others or stepped up in management’s absence. This shows you’re a team player who can also take charge when needed.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills in a busy restaurant environment. Think about how you would handle customer queries, manage staff efficiency, or ensure compliance with operational procedures. Practising these scenarios can give you an edge.