At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and tasty food.
- Company: Join a passionate and diverse team at Dobbies.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Opportunities for personal development through Dobbies Academy.
- Why this job: Make a real impact in a fast-paced environment while having fun with your team.
- Qualifications: Passion for food, hospitality experience, and a can-do attitude.
The predicted salary is between 22000 - 26000 € per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Giving great customer service by helping customers with various transactions across the restaurant.
- Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines.
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant.
- Some keyholder responsibilities may be required.
Who we are looking for
- You’ll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for hospitality, as well as supervisory experience.
- Relevant food safety qualifications are an advantage but not essential.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Restaurant Team Leader in Lisburn employer: Dobbies Garden Centres Ltd
Dobbies is an exceptional employer that values its team members and fosters a thriving culture of passion and diversity. As a Restaurant Team Leader, you will enjoy generous annual leave, uncapped discounts across our stores, and access to comprehensive wellbeing support, all while working in a fast-paced environment that encourages personal growth and development through the Dobbies Academy. Join us in delivering outstanding customer experiences and be part of a team that celebrates success and makes every day better for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Leader in Lisburn
✨Tip Number 1
Get to know the restaurant scene! Visit local eateries, chat with staff, and understand what makes a great dining experience. This will help you stand out in interviews by showing your passion for food and hospitality.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios with friends or family to boost your confidence. Remember, it’s all about delivering that exceptional experience, so show us you can handle any situation with a smile.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at events. They can give you insider tips and might even refer you, which can really boost your chances of landing that Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Restaurant Team Leader in Lisburn
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and hospitality shine through! Share experiences that highlight your customer service skills and how you’ve made a difference in previous roles. We want to see that you’re excited about delivering great experiences!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight relevant experiences that align with the responsibilities of a Restaurant Team Leader. This shows us that you understand what we’re looking for and that you’re genuinely interested in the role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of your qualifications and experiences. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Menu Inside Out
Make sure you’re familiar with the menu and any special dietary options. Being able to confidently discuss food items and their ingredients will show your passion for hospitality and help you answer customer queries effectively.
✨Showcase Your Team Spirit
During the interview, highlight your experience working in a team and how you’ve supported colleagues in the past. Share specific examples of how you’ve mentored others or contributed to a positive team environment.
✨Demonstrate Customer Service Skills
Prepare to discuss situations where you provided exceptional customer service. Think about times when you went above and beyond to help a customer, as this aligns perfectly with the role’s focus on delivering a great customer experience.
✨Emphasise Your Adaptability
The restaurant environment can be fast-paced and unpredictable. Be ready to talk about how you handle pressure and adapt to changing situations, showcasing your ability to thrive in a busy setting while maintaining high standards.
