At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be part of a passionate team that celebrates success and loves gardens.
- Qualifications: Customer service experience and a positive, hardworking attitude.
The predicted salary is between 20000 - 25000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor in Lichfield employer: Dobbies Garden Centres Ltd
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the heart of everything we do. Our Retail Customer Advisors enjoy generous benefits, including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through our Dobbies Academy. With a commitment to celebrating success and fostering a diverse environment, we empower our employees to thrive in a fast-paced setting while sharing their passion for gardening with our customers.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor in Lichfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think of some scenarios where you can demonstrate your ability to handle queries and drive sales. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. First impressions matter, especially in retail, so put in that extra effort to look the part and reflect the Dobbies brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and helps keep you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Advisor in Lichfield
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, make sure to highlight your passion for delivering great customer experiences. Share specific examples of how you've gone the extra mile for customers in previous roles – we love to see that enthusiasm!
Team Spirit is Key:We’re all about teamwork here at Dobbies, so don’t forget to mention your ability to work well with others. Talk about times when you’ve collaborated with colleagues to achieve a common goal or celebrated successes together.
Be Yourself:Let your personality shine through in your application! We want to get to know the real you, so don’t be afraid to show your unique style and approach. Remember, we’re looking for someone who can bring a smile to our customers’ faces.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. This will show that you understand the importance of delivering a great customer experience.
✨Familiarise Yourself with Dobbies
Take some time to learn about Dobbies and its values. Understand their commitment to customer satisfaction and garden living. Mentioning specific products or services during your interview can demonstrate your enthusiasm and knowledge about the company.
✨Show Your Team Spirit
Since teamwork is key in this role, think of examples where you've successfully worked as part of a team. Highlight how you celebrate successes together and support each other, which aligns with Dobbies' culture of being one team.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customers or busy periods. Prepare responses that showcase your problem-solving skills and ability to stay calm under pressure. This will help you stand out as someone who can thrive in a fast-paced retail environment.
