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- Tasks: Deliver amazing customer service and drive sales while helping customers with their needs.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous leave, discounts, financial support, and access to development programmes.
- Other info: Be part of a diverse team that celebrates success and supports each other.
- Why this job: Gain valuable experience in hospitality while working in a fun, fast-paced environment.
- Qualifications: Passion for customer service and teamwork; previous experience in hospitality is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Job Responsibilities:
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of your store.
- Working on the shopfloor and other areas of the store as required, which may include working stock, cash handling, till work, take to car deliveries, stock control routines, and restaurant service.
- Having a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for working within hospitality.
- Working well within a team, building relationships and having fun, whilst celebrating success.
- Showing up to work on time, well presented and bringing a can-do and hardworking attitude.
- Eager to learn new skills and gain new experiences.
- Flourishing in a busy, fast-paced environment.
- Demonstrating our values at all times – we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
About Dobbies:
At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all year round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves every day; to share their wins and celebrate success. Together, we make it work for our customers.
Benefits:
- Generous annual leave entitlement.
- Use your holidays when you want with limited statutory days off required.
- Generous uncapped discount across our stores with 50% off in our restaurants, 25% off in the garden centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Restaurant Customer AdvisorDobbies in Lichfield employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer AdvisorDobbies in Lichfield
✨Tip Number 1
Get to know Dobbies! Familiarise yourself with their products and services, especially the Dobbies Club membership. This way, you can chat confidently with customers and show them how they can benefit from joining.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different customer scenarios. The more comfortable you are, the better you'll shine during your interview.
✨Tip Number 3
Show off your teamwork spirit! Think of examples where you've worked well in a team before. Dobbies values collaboration, so be ready to share how you contribute to a positive work environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Dobbies family right from the start!
We think you need these skills to ace Restaurant Customer AdvisorDobbies in Lichfield
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've gone above and beyond to deliver great service, so share those stories that showcase your passion for helping customers!
Know Your Stuff: Familiarise yourself with Dobbies and our offerings. Mentioning specific products or services in your application can really show us that you're genuinely interested and ready to hit the ground running. Plus, it’ll help you stand out from the crowd!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share what makes you unique and how you can contribute to our team culture. Remember, we’re looking for someone who fits in with our values and brings a smile to our customers' faces.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Stuff
Familiarise yourself with Dobbies' products and services, especially those related to customer queries like allergies and dietary requirements. This will show your passion for delivering great customer service and help you stand out during the interview.
✨Show Your Team Spirit
Dobbies values teamwork, so be ready to share examples of how you've successfully worked in a team before. Highlight any experiences where you celebrated success together or helped each other out, as this aligns with their culture of collaboration.
✨Bring Your A-Game Attitude
Demonstrate your can-do attitude by discussing how you handle busy, fast-paced environments. Share specific instances where you thrived under pressure, as this will resonate well with Dobbies' expectations for their Restaurant Customer Advisors.
✨Dress to Impress
First impressions matter! Make sure you show up well-presented and ready to represent the Dobbies brand. A neat appearance reflects your professionalism and respect for the opportunity, which is crucial in a customer-facing role.