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For Companies At a Glance
- Tasks: Inspire customers with gardening advice and maintain high standards in our stores.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates gardens and customer success.
- Qualifications: Customer service experience and a love for plants are essential.
- Other info: Great opportunities for personal development and a thriving team culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.
Who we are looking for
- You’ll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Horticulture Customer Advisor employer: Dobbies Garden Centres Ltd.
Contact Detail:
Dobbies Garden Centres Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Horticulture Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardening and customer service, which is exactly what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Think about how you can relate your past experiences to the role of a Horticulture Customer Advisor. Show them you’ve got the skills and the enthusiasm!
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. First impressions count, and showing up well-dressed will reflect your professionalism and respect for the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Horticulture Customer Advisor
Some tips for your application 🫡
Show Your Passion for Plants: When you're writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants, as this will show us that you're genuinely interested in the role.
Highlight Customer Service Skills: Since our Horticulture Customer Advisors are all about delivering a great customer experience, make sure to mention any previous roles where you've interacted with customers. We want to see how you’ve made customers smile and helped them out!
Be Yourself: We’re looking for team players who can bring their unique personality to our stores. Don’t be afraid to let your character come through in your application – we want to know what makes you tick and how you can contribute to our vibrant team!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Dobbies Garden Centres Ltd.
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and any gardening tips you might have. This will show your passion for horticulture and help you connect with the interviewers.
✨Customer Experience is Key
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your commitment to providing a great customer experience, which is crucial for the role.
✨Teamwork Matters
Since this role involves working closely with a team, be ready to share instances where you collaborated effectively with others. Highlight your ability to build relationships and celebrate successes as a group, which aligns with the company’s values.
✨Dress the Part
Make sure to present yourself well for the interview. Dress smartly and comfortably, keeping in mind that you may be working in a garden centre environment. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand.
