At a Glance
- Tasks: Engage customers with expert plant advice and maintain high store standards.
- Company: Dobbies is a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities to learn new skills and work in various store areas.
- Why this job: Join a passionate team, celebrate success, and make a positive impact in gardening.
- Qualifications: Customer service experience and a love for plants are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offer a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Work with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, which may include working stock, cash handling, till work, take to car deliveries, stock control routines and restaurant service, an ideal opportunity to gain more skills and experience.
- You\'ll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we\\\'re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
- At Dobbies, we\\\'re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
About Dobbies
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We\\\'re committed to being a great place to work. We\\\'re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Benefits
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
Horticulture Customer Advisor in Gillingham employer: Dobbies Garden Centres Ltd
At Dobbies, we pride ourselves on being a fantastic employer, offering our Horticulture Customer Advisors a vibrant work culture where passion for gardening meets exceptional customer service. With generous benefits including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy, we empower our team to thrive and grow in their roles. Join us in creating memorable experiences for our customers while celebrating success together in a supportive and dynamic environment.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Customer Advisor in Gillingham
✨Tip Number 1
Familiarise yourself with the products and services offered at Dobbies. Knowing the ins and outs of indoor and outdoor plants, as well as gardening tools, will help you engage confidently with customers and demonstrate your expertise.
✨Tip Number 2
Showcase your passion for gardening during any interactions. Whether it's in a casual conversation or during an interview, sharing your personal experiences and enthusiasm for plants can make you stand out as a candidate who truly aligns with Dobbies' values.
✨Tip Number 3
Network with current employees or visit the store to get a feel for the team culture. Understanding how the team operates and what they value can give you insights that will help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for customers, as this role heavily relies on delivering excellent service and building relationships.
We think you need these skills to ace Horticulture Customer Advisor in Gillingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Horticulture Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion:In your cover letter, express your enthusiasm for gardening and customer service. Share any relevant experiences that demonstrate your passion for plants and helping customers, as this is crucial for the role.
Highlight Relevant Experience:Make sure to include any previous customer-facing roles in your CV. Emphasise your ability to drive sales and provide excellent service, as well as any specific knowledge you have about indoor and outdoor plants.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Plants
Make sure to express your enthusiasm for gardening and plants during the interview. Share any personal experiences or projects you've worked on that demonstrate your love for horticulture, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Since the role involves delivering excellent customer service, prepare examples of how you've successfully handled customer queries in the past. Highlight your ability to engage with customers and provide them with helpful advice.
✨Know the Company Values
Familiarise yourself with Dobbies' values and mission. Be ready to discuss how you embody these values in your work ethic and interactions with customers, showing that you're a good fit for their team culture.
✨Prepare for Teamwork Questions
As teamwork is essential in this role, think of examples where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment and celebrate collective successes.
