At a Glance
- Tasks: Inspire customers with your gardening knowledge and help them find the perfect plants.
- Company: Join Dobbies, a leading garden centre with a rich history and vibrant culture.
- Benefits: Enjoy generous leave, discounts, and access to financial and wellbeing support.
- Other info: Gain valuable skills in a fun, fast-paced environment with great career growth.
- Why this job: Be part of a passionate team that celebrates success and loves gardens.
- Qualifications: Customer service experience and a love for plants are essential.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Drive sales through customer interactions while promoting the benefits of the Dobbies Club membership.
- Offer a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Work with your team to ensure the department is kept to a high standard.
- Work on the shopfloor and other areas of the store as and when required, which may include working stock, cash handling, till work, take-to-car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience.
- Show a passion for delivering a great customer experience, serving everyone with a smile.
Qualifications
- Experience within a customer-facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- Team player who builds relationships, celebrates success and enjoys having fun in a fast-paced environment.
- Timely arrival, well presented and demonstrates a can-do, hard-working attitude.
- Eagerness to learn new skills and gain new experiences.
- Capable of demonstrating our values at all times – we’re one team, getting better every day, bring a smile, live and breathe gardens and make it work for our customers.
- Commitment to continuous improvement and support of colleagues and customers.
About Dobbies
At Dobbies, we’re proud to have a history dating back to 1865, founded by James Dobbie, and are the only garden centre retailer to have stores in every nation across the UK. Our passion for gardens and plants is showcased through our own brand, branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together. We have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work: one team, encouraging employees to be the best version of themselves, to share wins, celebrate success and make it work for our customers.
Benefits
- Generous annual leave entitlement – use your holidays when you want with limited statutory days off required.
- Uncapped discount across our stores – 50% off in Restaurants, 25% off in the Garden Centre, 10% off in our food halls.
- Access to Stream – support your financial wellbeing, access earnings ahead of payday, save for the future and receive financial advice.
- Access to Retail Trust – confidential support, virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture – the Dobbies team are passionate, diverse and committed to making it work for our customers.
Garden Centre Advisor & Customer Experience Champion employer: Dobbies Garden Centres Ltd
Dobbies is an exceptional employer that fosters a thriving culture where passion for gardening and customer service shines through. With generous benefits such as uncapped discounts, access to financial wellbeing support, and continuous development opportunities through the Dobbies Academy, employees are encouraged to grow both personally and professionally. Located across the UK, our garden centres provide a welcoming environment that celebrates community and teamwork, making it a rewarding place to work for those who love plants and customer interaction.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Garden Centre Advisor & Customer Experience Champion
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardening and customer service, which is exactly what they're looking for.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you're well-presented and ready to impress. A smart appearance shows that you take the opportunity seriously and are keen to be part of the Dobbies team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from the crowd and shows your enthusiasm for the role.
We think you need these skills to ace Garden Centre Advisor & Customer Experience Champion
Some tips for your application 🫡
Show Your Passion for Plants:When you're writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants and gardening. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their gardening needs.
Highlight Customer Service Skills:Since this role is all about delivering an amazing customer experience, make sure to showcase your previous customer-facing roles. Talk about how you've gone above and beyond to help customers in the past. We love team players who can build relationships and bring a smile to everyone’s face!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for someone who fits into our vibrant culture at Dobbies. Share what makes you unique and how you can contribute to our team. Authenticity goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, as well as any gardening machinery. Showing that you’re passionate about gardening will definitely impress them!
✨Customer Service is Key
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about how you can relate these experiences to the role, especially in terms of promoting memberships and enhancing customer interactions.
✨Team Spirit Matters
Dobbies values teamwork, so be prepared to talk about how you work with others. Share stories that highlight your ability to build relationships and celebrate successes within a team environment.
✨Show Enthusiasm and a Can-Do Attitude
Arrive on time, dressed smartly, and with a positive attitude. Demonstrating your eagerness to learn and contribute to the team will show them you’re the right fit for their culture. A smile goes a long way!
