At a Glance
- Tasks: Deliver amazing customer service and drive sales while promoting Dobbies Club membership.
- Company: Join a passionate and diverse team at Dobbies Garden Centre.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for personal development through Dobbies Academy and a thriving workplace culture.
- Why this job: Gain valuable skills in a fast-paced environment while working with a fun team.
- Qualifications: Customer service experience and a positive, hardworking attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through great product knowledge.
- Working with your team to maintain the cleanliness and upkeep of your store.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience.
Qualifications
- Experience within a customer facing role.
- You work well within a team, build relationships and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times - we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
Benefits
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Garden Center Customer Advisor — Growth & Training employer: Dobbies Garden Centres Ltd
Dobbies is an exceptional employer that prioritises employee growth and wellbeing, offering a thriving culture where teamwork and customer satisfaction are at the forefront. With generous benefits including uncapped discounts, access to financial support, and opportunities for continuous development through Dobbies Academy, employees can flourish in a fast-paced environment while enjoying a fulfilling career in the garden centre industry.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Garden Center Customer Advisor — Growth & Training
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your ability to drive sales and provide great service.
✨Tip Number 3
Show off your teamwork spirit! Dobbies values collaboration, so be prepared to discuss how you've worked well in teams before. Share specific instances where you celebrated success together or helped each other out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dobbies team and ready to bring your can-do attitude along!
We think you need these skills to ace Garden Center Customer Advisor — Growth & Training
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer-facing roles. We want to see how you've helped customers in the past and how you can bring that same energy to our team!
Be Yourself:Let your personality shine through in your application! We’re all about celebrating success and having fun, so don’t be afraid to show us who you are and how you fit into our vibrant culture.
Demonstrate Your Team Spirit:Since we work closely as a team, it’s important to showcase your ability to collaborate and build relationships. Share examples of how you’ve worked well with others in previous jobs or projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Products
Brush up on your knowledge of plants, gardening tools, and products available at the garden centre. Being able to answer customer queries confidently will show that you’re not just a people person but also knowledgeable about what you’re selling.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to drive sales through positive interactions.
✨Team Spirit is Key
Since teamwork is essential in this role, be ready to discuss how you’ve successfully worked in teams before. Share stories that highlight your ability to collaborate, celebrate successes, and maintain a fun atmosphere while getting the job done.
✨Embrace the Fast-Paced Environment
Be prepared to talk about how you thrive in busy settings. Share specific instances where you managed multiple tasks efficiently, whether it was handling stock, cash transactions, or assisting customers during peak times. This will show that you can keep up with the demands of the role.
