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For Companies At a Glance
- Tasks: Help customers with transactions and provide excellent service across the store.
- Company: Dobbies is a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a passionate team, gain valuable skills, and thrive in a vibrant environment.
- Qualifications: Customer-facing experience and a positive attitude are essential.
- Other info: Opportunity to work in a fast-paced setting while celebrating team success.
The predicted salary is between 24000 - 36000 £ per year.
Our Food Hall Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we\\\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Food Hall Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Hall Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. If you have experience in a similar role, think of specific examples where you went above and beyond for a customer. This will help you stand out when discussing your suitability for the position.
✨Tip Number 3
Emphasise your teamwork abilities. Since you'll be working closely with others, share experiences where you collaborated successfully with a team to achieve a common goal. This will highlight your fit within our culture of celebrating success together.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments. Think of examples from previous jobs where you thrived under pressure, as this is crucial for the Food Hall Customer Advisor role. Showing that you can maintain a positive attitude while managing multiple tasks will impress us.
We think you need these skills to ace Food Hall Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Food Hall Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your passion for delivering exceptional customer service in your CV and cover letter. Provide specific examples from previous roles where you successfully assisted customers or resolved issues.
Highlight Teamwork Experience: Mention any experiences where you worked effectively within a team. Dobbies values collaboration, so showcasing your ability to build relationships and celebrate successes with colleagues will strengthen your application.
Express Eagerness to Learn: Convey your willingness to learn new skills and adapt to a fast-paced environment. Mention any relevant training or development programmes you have participated in, as this aligns with Dobbies' commitment to employee growth.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what the company values.
✨Demonstrate Team Spirit
Highlight your ability to work well within a team. Discuss how you've collaborated with colleagues in previous jobs to achieve common goals, as teamwork is essential for success in this role.
✨Be Prepared to Discuss Product Knowledge
Familiarise yourself with the products and services offered by the company. Being able to discuss specific items or promotions will show that you're proactive and genuinely interested in the role.
✨Exude a Positive Attitude
Arrive at the interview with a smile and a can-do attitude. The company values positivity and a hardworking spirit, so make sure to convey your eagerness to contribute to their thriving culture.
