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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant restaurant environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team and make customers smile every day.
- Qualifications: Customer service experience and a positive, hardworking attitude.
- Other info: Thriving culture with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of your store.
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience.
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and have a passion for working within hospitality.
- You work well within a team, build relationships and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor in England employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand our values and what makes us tick. This way, you can show how you fit into our team and culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for delivering great experiences.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and professional. First impressions matter, especially in a customer-facing role like this one. We want to see that you take pride in your appearance.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects our values of building relationships.
We think you need these skills to ace Restaurant Customer Advisor in England
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how much you love helping people and creating great experiences. Share any relevant stories that highlight your enthusiasm for hospitality.
Tailor Your Application: Make sure to customise your application to fit the role of Restaurant Customer Advisor. Highlight your experience in customer-facing roles and any specific skills that relate to food hygiene or dietary knowledge. This will show us that you understand what we're looking for!
Be Yourself: We’re all about authenticity at StudySmarter, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share what makes you unique. We want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and any special dietary options they offer. This will not only help you answer questions confidently but also show your genuine interest in providing great customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this will demonstrate your passion for hospitality.
✨Emphasise Teamwork
Since the role involves working closely with a team, be ready to discuss how you collaborate with others. Share stories that highlight your ability to build relationships and celebrate successes together, which aligns with the company's values.
✨Dress to Impress
Make sure you arrive well-presented and on time. First impressions matter, especially in a customer-facing role. Dressing smartly shows that you take the opportunity seriously and are ready to represent the brand positively.
