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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Gain valuable experience while working in a fun, fast-paced team atmosphere.
- Qualifications: Passion for customer service and teamwork; previous retail experience is a plus.
- Other info: Be part of a diverse team committed to making a positive impact.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times - we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor in Dundee employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor in Dundee
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think of some scenarios where you can demonstrate your ability to handle queries and drive sales. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and professional. First impressions matter, especially in retail where presentation is key. Plus, it shows you care about the role and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Customer Advisor in Dundee
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how much you love helping people and creating great experiences!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've delivered exceptional customer service or worked in a team – it’ll make you stand out!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for genuine, friendly individuals who can bring a smile to our customers’ faces, so show us who you are!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. This will show that you understand the importance of delivering a great customer experience.
✨Show Your Team Spirit
Dobbies values teamwork, so be prepared to discuss how you work well with others. Think of specific instances where you collaborated with colleagues to achieve a goal or improve customer satisfaction. This will demonstrate that you can contribute positively to their team culture.
✨Familiarise Yourself with Dobbies
Do some research on Dobbies and its values. Understand their commitment to gardening and customer experience. Mentioning specific products or services during your interview can show your enthusiasm and that you’re genuinely interested in the role.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face as a Retail Customer Advisor. Prepare responses on how you would handle difficult customers or promote the Dobbies Club membership. This will help you feel more confident and ready to impress during the interview.
