Customer Advisor

Deliver Christmas magic by working as one team to make every visit feel like a moment straight from the North Pole. You will:

• Jingle all the way through the grotto as you welcome excited visitors, sprinkle a bit of Elf magic and help them meet Santa in the most magical way possible.
• Help manage timings so every family gets a great experience without long waits.
• Bring festive fun to the breakfast table as you entertain families with giggles, games and a sprinkle of North Pole mischief while they enjoy their morning with Santa.
• At our special Santa Paws events, you will also help treat our four-legged visitors to a magical moment with Santa, wagging tails, and all.
• Help keep our Grottos clean, tidy and stocked; ready to welcome everyone.
• Helping issue photos through our machines capturing the experience.
• Work closely with the wider team (and Santa!) to keep the Christmas magic alive, even on the busiest days
  We are on the lookout for cheerful Elves who are bursting with Christmas spirit. You will be full of energy, kindness and just the right amount of charming mischief who is ready to make this festive season unforgettable., Cheerful, kind-hearted with a big dose of confidence and enough festive enthusiasm to light up the grotto.
• A natural at connecting with people of all ages: from wide-eyed Toddlers to merry grandparents (and everyone in between).
• A true team player, comfortable in a fast-paced, customer service role: building great relationships, spreading positivity and always ready to celebrate the magic of a job well done.
• Punctual and reliable: arriving on time, looking the part, and bringing a can-do attitude, a strong work ethic and plenty of Christmas cheer with you each day.
• Previous customer service, retail, hospitality, childcare or performance experience is a bonus, though not essential
• Able to always demonstrate our values: We're one team, getting better every day; We bring a smile; We make it work for our customers., Must be 16 years or over when applying
• A Basic DBS check (England, Wales & NI) to be completed before your start date (we'll guide you through this and DBS costs are expensed to us).
• Right to work in the UK
• Willingness to attend a short induction/training session before the grotto opens
  At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Reminder: A clear DBS check is a condition of employment and inability to complete the check or results in a unclear/contains information result, may conclude in withdrawal offer of employment

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Wagestream: support your financial wellbeing, with ability to access earnings ahead of pay day, save for future and financial advice.
• Access to Retail Trust: seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy: continue your development with our eLearning platform and seasonal sessions like Santa School & North Pole Academy
• Thriving culture: the Dobbies team are passionate, diverse and committed to making it work for our customers.