At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join a passionate team at Dobbies, dedicated to creating memorable customer experiences.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for personal development through Dobbies Academy and a thriving team culture.
- Why this job: Gain valuable skills while working in a fun, fast-paced atmosphere with a supportive team.
- Qualifications: Customer service experience and a positive, hardworking attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
Retail Customer Advisor in Cirencester employer: Dobbies Garden Centres Ltd
At Dobbies, we pride ourselves on being an exceptional employer, offering our Retail Customer Advisors a vibrant and supportive work environment where customer service excellence is celebrated. With generous benefits including uncapped discounts, access to financial wellbeing resources, and opportunities for personal development through the Dobbies Academy, our team members thrive in a culture that values passion, diversity, and teamwork. Join us in making every customer experience memorable while enjoying a fulfilling career in a fast-paced retail setting.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor in Cirencester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show how you fit into their culture and how you can contribute to delivering that exceptional customer experience.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think about some scenarios where you can demonstrate your customer service skills. Role-play with a friend or family member to get comfortable with handling different types of customer queries.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. First impressions matter, especially in retail. A neat appearance shows that you care about the role and are ready to represent the Dobbies brand.
✨Tip Number 4
Be ready to share your experiences! Think of examples from your past roles where you've delivered great customer service or worked well in a team. This will help you stand out and show that you have the right attitude and skills for the job.
We think you need these skills to ace Retail Customer Advisor in Cirencester
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let us see your enthusiasm for delivering great customer experiences. Share specific examples of how you've helped customers in the past and how you can bring that same energy to our team.
Highlight Teamwork Skills:We love a good team player! Make sure to mention any experiences where you've worked well with others. Whether it’s in a previous job or a group project, show us how you build relationships and celebrate success together.
Be Yourself and Have Fun:Your personality matters! Don’t be afraid to let your unique voice shine through in your application. We want to know what makes you tick and how you can bring a smile to our customers’ faces.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. This will show that you understand the importance of delivering a great customer experience.
✨Show Your Team Spirit
Since teamwork is key for this role, think of instances where you've successfully collaborated with others. Highlight your ability to build relationships and celebrate successes together. This will demonstrate that you're a team player who can contribute positively to the store's atmosphere.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company, especially those related to gardening and retail. Being able to discuss these confidently during the interview will show your enthusiasm and readiness to assist customers effectively.
✨Bring Your Can-Do Attitude
Prepare to convey your hardworking attitude and eagerness to learn new skills. Share examples of how you've tackled challenges in previous roles and how you thrive in fast-paced environments. This will align perfectly with the company's values and expectations.
