Central Operations Co-Ordinator

We have an exciting opportunity for a Central Operations Co-Ordinator to join our team based in our Central Support Office in Lasswade.

Role overview

Reporting to the Central Operations Manager, you provide day-to-day operational guidance and support to our stores. Responsible for ensuring timely and effective communication is provided to stores on all relevant business matters in order for stores to trade successfully.

Role responsibilities

• Provide timely and effective support and guidance for the stores on operational matters.
• Coordinate and consolidate the CSO to store communication requirements, delivering these to the correct locations in easy to understand and bite-size chunks.
• Company ‘Expert’ on StorIQ, ensuring the end user is foremost in any development.
• Book travel for colleagues using our ticket desk system.
• Support the Retail Director and the wider Retail Operations team with administrative support, organising meetings and Retail led events, sharing relevant documentation pre and post meetings and capturing actions as appropriate.
• Support the Operations and H&S arrangements for all new store openings and acquisitions, collating and arranging delivery of operational and H&S materials.
• Support wider support teams including reception cover and office support to CSO departments.
• Be approachable and able to manage day-to-day issues and concerns; assisting in the delivery of company goals and possess good knowledge of company policies, procedures and processes.
• Collate and cascade feedback from stores to CSO departments (and vice versa) to continually improve our processes.
• Perform general administration duties including Purchase Order management, systems administration and acting as a point of administration contact for key suppliers.
• Take the lead in creating a great place to work for everyone; create a positive and engaged team through recognition, fun and inspiring others to achieve.
• Have a curious mind and a desire for continuous learning; be self-aware and open to feedback; do not become defensive when receiving feedback but see it as an opportunity to grow & develop; be confident and able to admit mistakes and learn from them.

Who we are looking for

• Proactive and self-motivated, able to work independently and take ownership of tasks.
• Excellent administrative skills with high attention to detail and ability to manage systems, reports and documentation accurately.
• A customer-first focus making sure that we get it right first time for our stores and that communications are clear and appropriate to core audiences.
• Comfortable managing multiple tasks within tight deadlines, with the ability to pivot to changing priorities.
• Strong team player with a can-do, positive attitude and collaborative way of working.
• Great interpersonal skills, confident in building relationships throughout the business, including with store and regional teams.
• Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Holiday – enjoy a well-deserved break with 33 annual leave days per year (pro-rata for part time).
• Discount – treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Hybrid working – a combination of office and home working to help balance your work life balance.
• Pension – save for the future with our company contributed enhanced Group Pension Plan.
• Season ticket loans – spread the cost of travel with an interest-free loan.
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
• Access to Retail Trust – seek confidential support, access to a Virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
• Study assistance – invest in your professional development with funded courses and qualifications.
• The little things to keep you going through the day – free tea, coffee, and milk.
• Collaborative office space – with access to our wellbeing room, learning resources and even a book swap.
• Invites to our annual company conference, summer and Christmas social events.

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.