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- Tasks: Deliver exceptional customer service and expert plant advice while driving sales.
- Company: Join Dobbies, a passionate and diverse team dedicated to gardening excellence.
- Benefits: Enjoy generous leave, uncapped discounts, and access to financial and well-being support.
- Other info: Thriving culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in customers' gardening journeys while developing your skills.
- Qualifications: Customer-facing experience and a love for plants are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent service and customer care.
- Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offer a helping hand with customer queries through high‑quality product knowledge including indoor and outdoor plants, machinery and core gardening items.
- Work with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, including working stock, cash handling, till work, take‑to‑car deliveries, stock control routines and restaurant service – an ideal opportunity to gain more skills and experience.
- You will have a passion for delivering a great customer experience, serving everyone with a smile.
Qualifications
- Experience within a customer‑facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- Works well within a team, builds relationships, and celebrates success.
- Shows up to work on time, well presented and brings a can‑do, hard‑working attitude.
- Eager to learn new skills and gain new experiences.
- Can demonstrably embody our values: one team, getting better every day, bringing a smile, loving gardens, and delivering for our customers.
Benefits
- Generous annual leave entitlement – use holidays when you want with limited statutory days off required.
- Uncapped discount across our stores: 50% off in our restaurants, 25% off in the garden centre and 10% off in our food halls.
- Access to Stream – financial well‑being support to access earnings ahead of payday, save for the future and receive financial advice.
- Access to Retail Trust – confidential support, virtual GP, free counselling service and discounted retail rewards via employee well‑being platform.
- Access to Dobbies Academy – continue development with our eLearning platform and development programmes.
- Thriving culture – the Dobbies team are passionate, diverse and committed to making it work for our customers.
Horticulture Customer AdvisorDobbies in Beaconsfield employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Horticulture Customer AdvisorDobbies in Beaconsfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your plant knowledge! Brush up on your understanding of indoor and outdoor plants, as well as gardening tools. Being able to chat confidently about these topics will impress the hiring team and show that you’re ready to deliver excellent customer service.
✨Tip Number 3
Show off your teamwork skills! During interviews, share examples of how you've worked well in a team before. Dobbies values collaboration, so highlighting your ability to build relationships and celebrate successes with others will make you stand out.
✨Tip Number 4
Don’t forget to smile! A positive attitude goes a long way in customer service roles. When you’re interacting with the team or during your interview, let your enthusiasm shine through. It’s all about showing that you love gardens and are eager to help customers have a great experience!
We think you need these skills to ace Horticulture Customer AdvisorDobbies in Beaconsfield
Some tips for your application 🫡
Show Your Passion for Plants: When you're writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants and gardening. This will show us that you're not just looking for a job, but that you genuinely care about the role.
Highlight Customer Service Skills: Since this role is all about delivering excellent customer experiences, make sure to emphasise your previous customer-facing roles. Talk about how you've helped customers in the past and how you can bring that same energy to Dobbies!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your sense of humour or your unique perspective on gardening, we’re all about celebrating individuality.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Dobbies team!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, as well as any gardening tips you might have. This will show your passion for horticulture and your ability to provide excellent advice to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to providing a great customer experience.
✨Emphasise Teamwork
Dobbies values teamwork, so be ready to talk about how you work well with others. Share stories that highlight your ability to build relationships and celebrate successes within a team. This will show that you embody their values and can contribute positively to the store environment.
✨Bring a Can-Do Attitude
During the interview, let your enthusiasm shine through! Show that you're eager to learn new skills and take on various roles within the store. A positive attitude can make a big difference, so be sure to express your willingness to tackle challenges and support your colleagues.