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- Tasks: Deliver amazing customer service and drive sales while promoting Dobbies Club membership.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, annual leave, and access to financial and wellbeing support.
- Why this job: Gain valuable skills in a fast-paced environment while making customers smile.
- Qualifications: Experience in customer-facing roles and a passion for teamwork.
- Other info: Be part of a thriving culture that celebrates success and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required. This may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
- You have a passion for delivering a great customer experience, serving everyone with a smile
Qualifications
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
Company Culture & Overview
At Dobbies, we\’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We\’re committed to being a great place to work. We\’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Benefits
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores: 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
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Retail Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering great customer experiences, think of examples from your past jobs where you’ve gone above and beyond for customers. Be ready to share these stories to impress the hiring team.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. First impressions matter, especially in retail, so put in that extra effort to look the part and reflect the Dobbies brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which can set you apart from other candidates.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer-facing roles. We want to see how you've gone above and beyond to help customers and create a positive experience.
Be Yourself: Let your personality shine through in your application! We’re looking for team players who can bring a smile and a can-do attitude. Don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the specific role of Retail Customer Advisor. Mention how your skills align with the responsibilities listed in the job description, like driving sales and maintaining store cleanliness.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Products
Familiarise yourself with the products and services offered by Dobbies. Being able to discuss specific items or promotions during your interview will show that you're genuinely interested and prepared, which is key for a Retail Customer Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to help a customer, as this aligns perfectly with Dobbies' commitment to great customer experiences.
✨Emphasise Teamwork
Dobbies values teamwork, so be ready to share instances where you've successfully collaborated with others. Discuss how you contribute to a positive team environment and celebrate successes together, as this reflects their culture of working as one team.
✨Bring Your Enthusiasm
Let your passion for customer service and gardening shine through in your interview. Dobbies is looking for someone who can bring a smile and a positive attitude, so don’t hold back on expressing your excitement about the role and the company!