At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, the UK's leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for skill development through Dobbies Academy and a thriving workplace culture.
- Why this job: Be part of a passionate team that celebrates success and values personal growth.
- Qualifications: A customer-focused attitude and experience in a fast-paced, team-oriented role.
The predicted salary is between 21600 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor in Dorchester employer: Dobbies Galton
Dobbies is an exceptional employer, offering a vibrant and supportive work culture that values teamwork and collaboration. As a Retail Support Advisor at our Galton store, you'll enjoy generous benefits including uncapped discounts, access to financial wellbeing resources, and opportunities for personal development through Dobbies Academy. Join us in transforming our store environment while being part of a passionate team dedicated to creating memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor in Dorchester
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, engage with our team members or customers in-store to practice your approach to delivering excellent service, as this will reflect your ability to thrive in a busy environment.
✨Tip Number 3
Network with current employees or attend Dobbies events if possible. Building relationships within the company can provide insights into the culture and expectations, making you a more appealing candidate.
✨Tip Number 4
Demonstrate your teamwork skills by participating in group activities or volunteering. Highlighting your ability to work well with others will resonate with our values of collaboration and celebrating success.
We think you need these skills to ace Retail Customer Advisor in Dorchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that align with the Retail Customer Advisor role. Use specific examples to demonstrate how you've delivered great customer experiences in the past.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to work well in a team. Mention your enthusiasm for the gardening industry and how you can contribute to Dobbies' mission of delivering exceptional customer experiences.
Showcase Relevant Skills:In your application, emphasise skills such as communication, teamwork, and product knowledge. Provide examples of how you've successfully handled customer queries or driven sales in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Dobbies Galton
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what Dobbies is looking for.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you collaborate with others. Highlight any experiences where you contributed to a team’s success or helped create a positive work environment.
✨Know the Products
Familiarise yourself with Dobbies' product range and services. Being knowledgeable about their offerings will not only impress your interviewers but also show that you're eager to help customers with their queries.
✨Emphasise Your Adaptability
This role requires flexibility, so be ready to talk about how you thrive in fast-paced environments. Share instances where you successfully managed multiple tasks or adapted to changing situations while maintaining high standards.
