At a Glance
- Tasks: Inspire customers with gardening advice and maintain high store standards.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Great opportunities for personal growth and skill development in a vibrant environment.
- Why this job: Be part of a passionate team that celebrates gardens and customer success.
- Qualifications: Customer service experience and a love for plants are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.
Who we are looking for
- You'll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Horticulture Customer Advisor in Edinburgh employer: Dobbies Edinburgh
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion for gardening meets customer service excellence. Our Horticulture Customer Advisors enjoy generous benefits, including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy. With a commitment to teamwork and celebrating success, we create an environment where employees can thrive and grow while making a meaningful impact in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Customer Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' history and values. Show us you’re not just another candidate but someone who genuinely cares about our passion for gardens and customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can bring a smile to our customers and share your love for plants – that’s what we want to hear!
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and ready to represent Dobbies. A well-presented appearance shows us you take pride in yourself and the role you’re applying for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re keen and appreciate the opportunity to chat about how you can contribute to our team.
We think you need these skills to ace Horticulture Customer Advisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Plants:When you're writing your application, let your love for gardening shine through! Share any personal experiences or stories that highlight your enthusiasm for plants and how you can inspire customers.
Highlight Customer Service Skills:Make sure to emphasise your experience in customer-facing roles. We want to see how you've gone above and beyond to create great experiences for customers, so share specific examples of your successes!
Be Yourself:We’re all about being genuine, so don’t be afraid to let your personality come through in your application. Show us who you are and how you can contribute to our team culture at Dobbies!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly!
How to prepare for a job interview at Dobbies Edinburgh
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and any gardening tips you might have. This will show your passion for horticulture and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to deliver a great customer experience, which is key for the role.
✨Emphasise Teamwork
Since this role involves working closely with a team, be ready to talk about your experiences in collaborative environments. Share stories that highlight how you contributed to team success and how you celebrate wins together. This will align with their value of being 'one team'.
✨Bring Your Can-Do Attitude
During the interview, let your enthusiasm shine through! Show that you're eager to learn new skills and take on challenges. A positive attitude can make a big difference, so express your willingness to help out wherever needed, whether it's on the shop floor or in the restaurant.
