At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Great opportunities for personal development and a thriving team culture.
- Why this job: Be part of a passionate team that celebrates success and loves gardens.
- Qualifications: Customer service experience and a positive, hardworking attitude.
The predicted salary is between 20000 - 25000 € per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor in Derby employer: Dobbies Derby
Dobbies is an exceptional employer that fosters a thriving and inclusive work culture, where our Retail Customer Advisors are at the heart of delivering outstanding customer experiences. With generous benefits such as uncapped discounts, access to financial wellbeing support, and continuous development opportunities through Dobbies Academy, we empower our team members to grow and succeed in a fast-paced environment. Join us in celebrating our passion for gardens and community, while being part of a dedicated team that values collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor in Derby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show how you fit into their culture and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering an exceptional customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you show up looking sharp and professional. It shows that you care about the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Retail Customer Advisor in Derby
Some tips for your application 🫡
Show Your Passion:Let your love for customer service shine through in your application. We want to see how you can bring a smile to our customers' faces and make their experience memorable!
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in customer-facing roles. We’re looking for team players who can build relationships and thrive in a busy environment, so showcase those skills!
Be Authentic:When writing your cover letter, be yourself! Share your story and why you want to join us at Dobbies. We value authenticity and want to know what makes you tick.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dobbies Derby
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you've handled tricky situations. Be ready to share specific examples that highlight your ability to deliver exceptional service.
✨Show Your Passion for Gardens
Since Dobbies is all about gardens and plants, make sure to express your enthusiasm for gardening during the interview. Share any personal experiences or knowledge you have about plants, gardening, or outdoor living. This will show that you align with their values and culture.
✨Teamwork Makes the Dream Work
Dobbies values teamwork, so be prepared to discuss how you work well with others. Think of examples where you've collaborated with colleagues to achieve a common goal or how you've contributed to a positive team environment. Highlighting your ability to build relationships will set you apart.
✨Dress to Impress and Be Punctual
First impressions matter! Make sure you arrive on time, dressed smartly, and ready to engage. A polished appearance shows that you take the opportunity seriously and respect the company's standards. Plus, it sets a positive tone for the rest of the interview.
