At a Glance
- Tasks: Deliver exceptional customer service and promote our Dobbies Club membership.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Be part of a diverse team committed to making every customer smile.
- Why this job: Gain valuable experience in hospitality while working in a fun, fast-paced environment.
- Qualifications: Passion for customer service and teamwork; previous experience in hospitality is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of your store.
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience.
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and have a passion for working within hospitality.
- You work well within a team, build relationships and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor in Cirencester employer: Dobbies Cirencester
Dobbies is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. With generous benefits including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through Dobbies Academy, employees thrive in a fast-paced environment that celebrates success and fosters growth. Join us in creating memorable experiences for our customers while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Customer Advisor in Cirencester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show how you fit into their culture and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering an exceptional experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your passion! When you're talking to us, let your enthusiasm for hospitality shine through. Whether it's discussing your favourite dishes or how you love helping people, your genuine interest will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows that you're engaged and really interested in the role. Plus, it’s a great way to find out if Dobbies is the right fit for you!
We think you need these skills to ace Restaurant Customer Advisor in Cirencester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how much you love helping people and creating a great experience for them!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality or customer-facing roles. We’re looking for those who can connect with our values and show they’re a great fit for the team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Dobbies family!
How to prepare for a job interview at Dobbies Cirencester
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and any special dietary options they offer. This will not only help you answer customer queries confidently but also show your genuine interest in providing great service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations or went the extra mile to ensure customer satisfaction, as this is key for a Restaurant Customer Advisor role.
✨Emphasise Teamwork
Since working well within a team is crucial, think of instances where you collaborated effectively with colleagues. Be ready to discuss how you contribute to a positive team environment and celebrate successes together.
✨Dress to Impress
Make sure you arrive well-presented and dressed appropriately for the interview. A smart appearance reflects your professionalism and respect for the role, which is important in a customer-facing position.
