At a Glance
- Tasks: Inspire customers with gardening advice and maintain high store standards.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Great opportunities for personal growth and skill development in a vibrant environment.
- Why this job: Be part of a passionate team that celebrates gardens and customer success.
- Qualifications: Customer service experience and a love for plants are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.
Who we are looking for
- You'll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Horticulture Customer Advisor in Brighton employer: Dobbies Brighton
Dobbies is an exceptional employer, offering a vibrant work culture where passion for gardening meets customer service excellence. With generous benefits including uncapped discounts, access to financial wellbeing support, and continuous development opportunities through Dobbies Academy, employees thrive in a supportive environment that celebrates teamwork and individual growth. Located across the UK, our stores not only provide a welcoming atmosphere but also foster community connections through events and charitable initiatives, making every day at Dobbies a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Customer Advisor in Brighton
✨Get Hands-On at Local Events
Hit up local horticulture fairs, plant shows, and farmer’s markets. These gatherings are a goldmine for networking and usually attract employers looking for passionate candidates. Chat with the vendors and fellow enthusiasts; you never know who might know about a full-time opening at a place like Dobbies Brighton.
✨Join Gardening Clubs and Online Communities
Become part of local gardening clubs or online forums where like-minded folks share tips and job leads. These communities can often clue you in on upcoming vacancies. Remember, people in these groups often work in the industry and can help us get our foot in the door at places like Dobbies Brighton.
✨Show Off Your Green Thumb
Consider creating a public portfolio showcasing your gardening projects, designs, or any unique plants you've cultivated. A well-documented journey through your horticulture experiences can make you stand out when chasing full-time roles. It’s basically your way of shouting, 'Look at what I can do!' to potential employers.
✨Apply Early and Often!
The horticulture field can be competitive, especially for full-time roles. Keep an eye on seasonal hiring trends and don’t hesitate to apply as soon as positions open up. Check out our website regularly for openings at Dobbies Brighton; staying ahead of the game can give us the edge we need.
We think you need these skills to ace Horticulture Customer Advisor in Brighton
Some tips for your application 🫡
Show Off Your Green Thumb:In horticulture, it's all about showcasing your hands-on experience. Make sure your CV highlights any relevant gardening, landscaping, or plant care roles you've held. Also, don’t forget to mention any specific skills like plant identification or pest management that make you a great fit for the position at Dobbies Brighton.
Include Certifications and Training:If you've got any horticulture-related certifications, such as in organic gardening or landscape design, be sure to include them. This will set you apart from other applicants and show that you’re committed to expanding your knowledge in the field, which is crucial for a full-time role like Horticulture Customer Advisor.
Tailor Your Cover Letter:Your cover letter should reflect not just your passion for plants but also how your experience aligns with what Dobbies Brighton is looking for. Share specific examples of projects you've worked on or challenges you've overcome in previous horticultural roles to demonstrate your suitability for the full-time position.
Be Ready to Talk Numbers:When applying for a full-time role in horticulture, it's helpful to quantify your achievements. Did you increase crop yields or reduce waste in a previous job? Highlight these metrics in your CV to give hiring managers at Dobbies Brighton a clear picture of your capabilities!
How to prepare for a job interview at Dobbies Brighton
✨Get to Know Your Plants
Brush up on your plant knowledge! Be prepared to discuss specific species, their growth requirements, and potential pests. Remember, the role involves practical horticultural skills – so don’t be shy about sharing your hands-on experience with various plants and gardening techniques.
✨Show Off Your Portfolio
If you've worked on garden designs, landscaping projects, or community gardens, bring along a portfolio showcasing your work. Visuals speak a thousand words, and this will help us see your creativity and practical skills in action. Plus, don’t forget to have a few stories about challenges you faced and how you overcame them!
✨Be Ready for a Plant Quiz
Prepare for some technical questions related to horticulture! We may ask you about soil types, plant propagation methods, or pest management strategies. This helps us assess your depth of knowledge and problem-solving skills – so don’t skip the revision!
✨Passion for Sustainability
Horticulture often revolves around sustainability practices, so be ready to discuss any experience you have with eco-friendly gardening methods or sustainable designs. This role at Dobbies Brighton might have a focus on environmental impact, so showing your commitment could set you apart from other candidates.
