At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales in our stores.
- Company: Join Dobbies, a leading garden centre retailer with a rich history and vibrant culture.
- Benefits: Enjoy generous leave, discounts, financial support, and continuous development opportunities.
- Other info: Dynamic work environment with a commitment to personal growth and community engagement.
- Why this job: Be part of a passionate team that makes a real impact on customer satisfaction.
- Qualifications: Retail management experience and a knack for coaching and motivating teams.
The predicted salary is between 30000 - 40000 £ per year.
Our Trading Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high trading standards and smashing commercial targets, whilst working alongside the general manager.
Responsibilities
- Overseeing department operations, maximising profitable sales and growth while creating a unique customer focused environment.
- Taking the lead in creating a great place to work for everyone in the team.
- Sparking your team's passion for delivering the best customer experience possible by creating a brilliant customer journey.
- Working closely with our central support teams, maintaining top notch communication, stock supply and response.
- Ensuring compliance with health & safety regulations is carried out across all departments, whilst caring for team members and customer welfare at all times.
- Your proactive thinking and retail management expertise will make the most of every sales opportunity.
- Ensure the store is ready to trade across all departments, ensuring completion of all opening/closing procedures and daily checks.
- As a member of the management team, you will also have duty manager responsibilities including key holder duties.
Who we are looking for
- You'll bring sales expertise with experience of retail operations management.
- Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working.
- Ability to identify training needs. You'll be effectively coaching and training all levels, ensuring our teams are delivering first-class customer experience and safe centre environment.
- Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements.
- Positivity managing change. You'll lead the team through each season with care and motivation to deliver the best.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for future and financial advice.
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Trading Manager in Atherstone employer: Dobbies Atherstone
Dobbies is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. With generous benefits including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through Dobbies Academy, employees thrive in a fast-paced environment that celebrates success and fosters growth. Join us in creating memorable experiences for our customers while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Trading Manager in Atherstone
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dobbies Atherstone, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dobbies Atherstone!
We think you need these skills to ace Trading Manager in Atherstone
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dobbies Atherstone, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dobbies Atherstone and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dobbies Atherstone that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dobbies Atherstone
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
