At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for skill development through Dobbies Academy and a thriving workplace culture.
- Why this job: Be part of a passionate team that celebrates success and values personal growth.
- Qualifications: A customer-focused attitude and experience in a fast-paced, team-oriented role.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor in Andover employer: Dobbies Andover
At Dobbies, we believe in creating a magical experience for families during the festive season, and as a Father Christmas, you'll be at the heart of this joy. Our supportive work culture fosters personal growth, with opportunities for training and development through initiatives like Santa School, while our generous benefits, including uncapped discounts and access to financial wellbeing resources, ensure you feel valued and appreciated. Join us in a role that not only brings smiles to children and adults alike but also allows you to be part of a passionate team dedicated to making every visit unforgettable.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor in Andover
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will help you engage customers effectively and demonstrate your passion for delivering great customer service.
✨Tip Number 2
Showcase your teamwork skills during the interview. Share examples of how you've successfully collaborated with others in previous roles, as this is crucial for maintaining a positive store environment.
✨Tip Number 3
Prepare to discuss how you handle busy, fast-paced situations. Think of specific instances where you've thrived under pressure, as this role requires a can-do attitude and the ability to juggle multiple tasks.
✨Tip Number 4
Demonstrate your eagerness to learn new skills. Mention any relevant training or development you've pursued in the past, and express your enthusiasm for taking advantage of Dobbies Academy to further your growth.
We think you need these skills to ace Retail Customer Advisor in Andover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you interacted with customers, drove sales, or worked as part of a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples of how you've contributed to customer satisfaction in past roles.
Showcase Your Teamwork Skills:In your application, highlight instances where you've successfully collaborated with colleagues. Dobbies values teamwork, so demonstrating your ability to work well with others will strengthen your application.
Demonstrate Your Knowledge:Research Dobbies and mention your understanding of their products and services in your application. Showing that you are familiar with their offerings can set you apart from other candidates.
How to prepare for a job interview at Dobbies Andover
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what the company values.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a team, be prepared to discuss how you collaborate with others. Highlight any experiences where you contributed to a team's success or helped create a positive work environment.
✨Know the Products and Services
Familiarise yourself with the products and services offered by the company, especially those related to gardening and retail. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Prepare for Fast-Paced Scenarios
Given that the role is in a busy environment, think of examples where you've thrived under pressure. Be ready to discuss how you manage multiple tasks while maintaining high standards of service.
