At a Glance
- Tasks: Supervise Flight Coordinators, ensuring safety and high-quality service at the airport.
- Company: Join a leading luxury airline catering company known for exceptional quality and service.
- Benefits: Competitive salary, free meals, in-house training, and genuine career development opportunities.
- Other info: Dynamic work environment with a focus on team success and personal growth.
- Why this job: Be a key player in delivering top-tier experiences and making a real impact.
- Qualifications: Leadership skills, problem-solving mindset, and experience in a similar role preferred.
The predicted salary is between 35000 - 41000 £ per year.
The role of Flight Coordinator Supervisor is to ensure that we deliver a safe and high quality, customer-focused operation on a day-to-day basis through role-modelling behaviours and best practice.
You will be responsible for the supervision and support of Flight Coordinators including, but not limited to, resource allocation, vehicle management, service standards, safety, and investigation into incidents and any delays.
Following a shift pattern, you will be based in the airside office and mobile across the airport terminal.
You will be adaptable to suit the needs of the daily operation, driving best standards and troubleshooting where necessary.
This might include functioning as a Flight Coordinator if needed.
You will also support and deputise for the Airside Manager as/when required.
- Being a role model to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with customer requirements
- Supervising day-to-day activities ensuring the most optimal resource allocation
- Driving our safety standards, including adherence to PPE
- Troubleshooting problems in a proactive fashion
- Leading and contributing to delay and/or service failure investigations
- Working closely with Transport and Dispatch departments on a number of areas
- Representing DO & CO on a daily basis with all external/internal communication with our customers.
- Support, and deputise for, the Airside Manager
- Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements
- Act as the primary escalation point for any issues
- Building and maintaining excellent working relationships with all section managers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution
- Driving success by proactively managing team performance
- Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership
- Forward, strategic thinking coordinator always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
- Taking responsibility for all your actions, support your team, and celebrate successes as a family
Job Description
The role of Flight Coordinator Supervisor is to ensure that we deliver a safe and high quality, customer-focused operation on a day-to-day basis through role-modelling behaviours and best practice.
You will be responsible for the supervision and support of Flight Coordinators including, but not limited to, resource allocation, vehicle management, service standards, safety, and investigation into incidents and any delays.
Following a shift pattern, you will be based in the airside office and mobile across the airport terminal.
You will be adaptable to suit the needs of the daily operation, driving best standards and troubleshooting where necessary.
This might include functioning as a Flight Coordinator if needed.
You will also support and deputise for the Airside Manager as/when required.
- Being a role model to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with customer requirements
- Supervising day-to-day activities ensuring the most optimal resource allocation
- Driving our safety standards, including adherence to PPE
- Troubleshooting problems in a proactive fashion
- Leading and contributing to delay and/or service failure investigations
- Working closely with Transport and Dispatch departments on a number of areas
- Representing DO & CO on a daily basis with all external/internal communication with our customers.
- Support, and deputise for, the Airside Manager
- Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements
- Act as the primary escalation point for any issues
- Building and maintaining excellent working relationships with all section managers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution
- Driving success by proactively managing team performance
- Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership
- Forward, strategic thinking coordinator always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
- Taking responsibility for all your actions, support your team, and celebrate successes as a family
- Company Description
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated.
Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers.
We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
Qualifications
- Confidence in supervising a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality
- Passion for operational performance, with safety as your first priority
- Well presented, professional individual with a can-do, positive attitude that indulges in team success
- The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results
- Meticulous attention to detail and data driven with the ability to influence and educate
- Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best
- You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed
- Flexibility in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
- Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands‑on approach
- Experience in the Flight Coordinator role or similar position is beneficial
- Confident using IT systems, including Microsoft Office programmes
- Additional Information
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment.
- As a member of our team, you will have access to a range of benefits, including:
- Competitive
- On-site role
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On-Site Free Meals
- Expand your skills and knowledge through our in‑house training opportunities.
- A business where you can have a real impact, we’re not afraid of new ideas!
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DO&CO is an equal opportunity employer.
All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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Flight Coordinator Supervisor in London employer: Do & Co
DO & CO in Hounslow is an exceptional employer, offering a luxurious catering environment where creativity and culinary excellence thrive. With a strong focus on employee growth, we provide comprehensive training and career development opportunities, alongside on-site meals that enhance the work experience. Join our passionate team and lead the way in delivering authentic Indian cuisine while enjoying a supportive and dynamic work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Flight Coordinator Supervisor in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Do & Co.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Do & Co. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Flight Coordinator Supervisor in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Do & Co, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Do & Co and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Do & Co. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Do & Co
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Do & Co.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Do & Co.
