Airside Administrator - Part Time Fixed-Term Contract in Hounslow

Our production unit takes pride in offering top‑tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one‑of‑a‑kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first‑class service, and an exquisite range of menu options that are sure to impress.

As an Airside Administrator, you are responsible for all aspects of supporting the people administration of the Airside operation, ensuring the admin team helps the department achieve its budgeted spend. Control the Absence Management process for the Airside Operation by ensuring all employees have a return‑to‑work meeting, following specific triggers, and managing the process through an Absence Management meeting and improvement notice. Oversee labour and hours forecasting and management, including corrections and liaising with payroll and workforce management teams. You will play a major part in supporting and engaging with the DO & CO family to deliver exceptional food and service, maintaining the high reputation of DO & CO with our partners. You will be a great team player who enjoys taking full responsibility for your actions and encouraging team success.

Responsibilities:

• Completion of daily, weekly and monthly corrections and support in the review of all overtime before submitting all for the Airside team to payroll.
• Liaising with the WFM team to ensure the shift plan is created, double‑checked and finalised.
• Be a key partner in the running of the Airside operation by working closely with the HR, Payroll team and the Airside management team.
• Support HR in the control of the Absence Management process for the Airside operation by ensuring all employees have a return‑to‑work meeting completed and following specific triggers, managing through an Absence Management meeting process and an Absence improvement notice.
• Management of holidays for the Airside department, reviewing entitlement, authorising and monitoring control for smooth running.
• Main point of contact for the Flight Co‑Ordinator’s daily queries, complaints and requests.
• Ordering of uniform for the Airside team.
• Assist in the collection and collation of new starter paperwork and processing all relevant information.
• Liaise with Transport compliance team regarding compliance and planning trackers and databases for the Airside team.
• Ensuring the area of operation is a safe place to work and acting as a role model in adherence to all policies (Site Health & Safety, Fire Safety, Environmental and Security policies).
• Provide exceptionally high‑class service to our customer, delivering goods on time to specification and an accurate handover.
• Take responsibility for all your actions, support your team, and celebrate successes as a family.

Qualifications:

• Passion for food and motivation to deliver exceptional service.
• Well presented, professional individual with a can‑do, positive attitude that indulges in team success.
• Build strong relationships with DO & CO Family members, creating a team spirit, encouraging them to be at their best.
• Strong, dependable leader who will happily join and assist the team to maintain high DO & CO standards at any given moment.
• Great communication skills, written and verbal English, works well in a team, ready to roll up your sleeves and give our partners great service.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family.
• Energy and drive to deliver results beyond expectations and a problem‑solving mentality.
• Great understanding of how the department performs overall, including financially, and expert in delivering practical actions for improvement by taking a hands‑on approach.
• With your leadership, the department will always remain a safe place to work and operate.

Benefits:

• £14.42 per hour
• On‑site role
• Working hours: Friday to Monday (9:00am - 16:30)
• 28‑hour per week fixed‑term contract
• Refer a Friend Scheme (invite friends for perks)
• On‑site free meals
• In‑house training opportunities.
• Real impact, encouraging new ideas.
• Genuine career development opportunities, nationally and internationally.
• Opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market.

DO & CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.