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- Tasks: Supervise lounge operations, manage staff schedules, and ensure top-notch service for passengers.
- Company: Heathrow Airport, a bustling hub with a focus on customer experience.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Join a dynamic team and enhance the travel experience for passengers.
- Qualifications: Experience in hospitality and strong leadership skills required.
- Other info: Fast-paced environment with a chance to work at one of the world's busiest airports.
The predicted salary is between 30000 - 42000 £ per year.
The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required.
Additionally, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team.
- Managing the rostering for all catering staff (including kitchen staff)
- Managing time sheets/payroll management
- Ordering of food and drinks and sundries
Lounge Supervisor in England employer: Do & Co
Contact Detail:
Do & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Supervisor in England
✨Tip Number 1
Get to know the lounge environment! Spend some time at Heathrow Airport, observing how things run. This will give you a solid understanding of what’s expected and help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current Lounge Supervisors or staff in similar roles on LinkedIn. They can provide insider tips and might even refer you for the job, which is always a bonus!
✨Tip Number 3
Show off your people skills! As a Lounge Supervisor, you'll be managing staff and interacting with passengers. Be ready to share examples of how you've successfully handled customer service situations in the past.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Lounge Supervisor in England
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing excellent service and creating a welcoming atmosphere for passengers.
Highlight Relevant Experience: Make sure to mention any previous experience in supervisory roles or customer service. We love to see how your past roles have prepared you for the Lounge Supervisor position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what makes you the perfect fit for the role in a few well-crafted sentences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the Lounge Supervisor position. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Do & Co
✨Know the Lounge Inside Out
Before your interview, make sure you research the lounge's operations and services thoroughly. Familiarise yourself with the menu, the layout, and any recent changes or updates. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Lounge Supervisor, you'll be managing staff and ensuring smooth operations. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your leadership style and how you motivate others will impress the interviewers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges in a lounge setting, like handling difficult customers or managing staff shortages. Practising your responses will help you articulate your thought process during the interview.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is crucial, especially when it comes to managing rostering and payroll. Be prepared to discuss how you ensure accuracy in your work. You might even want to bring up any systems or tools you've used in the past to manage these tasks effectively.
