Airside Administrator - 12 Month Fixed-Term Contract

Full-time | Compensation: up to GBP 14.42 per hour

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Key Responsibilities

• Support the people administration of the Airside operation, ensuring the admin team achieves the budgeted spend for the department.
• Control the Absence Management process for the Airside Operation by ensuring all employees have a return to work meeting completed, following specific triggers, managing the process through Absence Management meetings and improvement notices.
• Oversee labour and hours forecasting and management, including corrections and liaison with payroll and workforce management teams.
• Complete daily, weekly and monthly corrections and support the review of all overtime before submission to payroll.
• Liaise with the WFM team to ensure the shift plan is created, double‑checked and finalized.
• Act as a key partner in running the Airside operation by working closely with HR, Payroll and Airside management teams.
• Manage holidays for the Airside department, reviewing entitlements, authorizing and monitoring control.
• Serve as the main point of contact for the Flight Co‑ordinator’s daily queries, complaints and requests.
• Order uniforms for the Airside team.
• Assist in the collection and collation of new‑starter paperwork and processing of all relevant information.
• Liaise with the Transport compliance team regarding compliance and planning trackers and databases for the Airside team.
• Ensure the area of operation is a safe place to work and model adherence to all policies (Site Health & Safety, Fire Safety, Environmental and Security).
• Provide exceptionally high‑class service to customers, delivering goods on time to specification and accurate handover.
• Takes responsibility for all actions, supports the team, and celebrates successes as a family.

Qualifications & Attributes

• Passion for food and motivation to deliver exceptional service.
• Well presented, professional with a can‑do, positive attitude that encourages team success.
• Build strong relationships with DO & CO family members, creating team spirit.
• Strong, dependable leader, ready to join and assist the team to maintain high DO & CO standards at any moment.
• Excellent written and verbal English, great communication skills, and ability to work well in a team.
• Flexible thinking, capable of making decisions efficiently and handling change.
• Energy and drive to deliver results beyond expectations, with a problem‑solving mentality.
• Strong understanding of departmental performance, including financials, and ability to deliver practical improvement actions.
• Leadership that ensures a safe work environment and operational stability.

Benefits

• £14.42 per hour
• On‑site role
• 12‑month Fixed‑Term Contract (Maternity cover)
• Working hours: Monday‑Friday, 08:00‑16:30
• Refer a Friend Scheme perks
• On‑site free meals
• In‑house training opportunities to expand skills and knowledge.
• An environment where new ideas are welcomed.
• Genuine career development opportunities nationally and internationally.
• Opportunity to represent a leading player in the luxury global gourmet entertainment market.

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.