Airline Operational Account Manager

Airline Operational Account Manager, Hounslow Client: DO & CO Location: Hounslow, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 9461b9e221c7 Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description Build robust and sustainable relationships with all levels within the Customer organisation, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables to ensure customer expectations are met or exceeded through high-quality customer service and compliance. Support the implementation and communication of account plans and activities. Attend relevant internal and external meetings with the client, acting as an interface between internal functions and the client to drive improvement and innovation. Use data effectively to drive objective decision-making across all business aspects. Manage customer audits with internal teams and the customer’s performance team. Monitor inventory for nominated lines bi-weekly, discussing burn-off or write-off as appropriate. Distribute customer instructions and relevant information promptly, ensuring acknowledgment and implementation by internal teams. Investigate and respond promptly to customer complaints, delays, and incidents impacting service. Assist in coordinating trials with clear objectives, success criteria, and measurements, including action points and corrective plans. Ensure accurate performance data capture against KPIs, flagging trends to relevant stakeholders, especially around OTP and safety issues. Qualifications Strong airline industry experience or relevant experience in catering, logistics, retail, hospitality, or operations. Experience in account management and customer service. Excellent interpersonal skills to build relationships. Good presentation and leadership skills. Passion for customer service excellence. Basic understanding of Food Safety and Hygiene standards. Strategic and commercial thinking ability. Strong analytical and numeracy skills. Process-oriented with experience handling complex data. Experience in project management and forward planning preferred. Proficient in Microsoft Office; experience with Paxia system highly desirable. Excellent written and verbal communication skills in English. Additional Information We value our employees and offer a positive work environment with benefits including: Competitive salary based on experience Training and Food Safety Qualifications Access to CIPD development programs Free on-site meals On-site role Pension scheme Performance-based salary reviews Opportunities to travel and participate in DO & CO events internationally Referral bonuses through our Refer a Friend Scheme Innovative work environment where new ideas are encouraged Opportunity to work with a leading luxury gourmet entertainment company DO&CO is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr