At a Glance
- Tasks: Supervise Flight Coordinators and ensure top-notch service in luxury airline catering.
- Company: Join a leading luxury airline catering company known for elegance and sophistication.
- Benefits: Enjoy competitive pay, free meals, and career development opportunities.
- Other info: Flexible roles with genuine growth opportunities in a supportive workplace.
- Why this job: Make a real impact in a dynamic environment while working with a passionate team.
- Qualifications: Experience in supervision and a passion for operational excellence are key.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated.
Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers.
We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
Job Description
The role of Flight Coordinator Supervisor is to ensure that we deliver a safe and high quality, customer-focused operation on a day-to-day basis through role-modelling behaviours and best practice.
You will be responsible for the supervision and support of Flight Coordinators including, but not limited to, resource allocation, vehicle management, service standards, safety, and investigation into incidents and any delays.
Following a shift pattern, you will be based in the airside office and mobile across the airport terminal.
You will be adaptable to suit the needs of the daily operation, driving best standards and troubleshooting where necessary.
This might include functioning as a Flight Coordinator if needed.
You will also support and deputise for the Airside Manager as/when required.
- Being a role model to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with customer requirements
- Supervising day-to-day activities ensuring the most optimal resource allocation
- Driving our safety standards, including adherence to PPE
- Troubleshooting problems in a proactive fashion
- Leading and contributing to delay and/or service failure investigations
- Working closely with Transport and Dispatch departments on a number of areas
- Representing DO & CO on a daily basis with all external/internal communication with our customers.
- Support, and deputise for, the Airside Manager
- Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements
- Act as the primary escalation point for any issues
- Building and maintaining excellent working relationships with all section managers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution
- Driving success by proactively managing team performance
- Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership
- Forward, strategic thinking coordinator always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
- Taking responsibility for all your actions, support your team, and celebrate successes as a family
Qualifications
- Confidence in supervising a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality
- Passion for operational performance, with safety as your first priority
- Well presented, professional individual with a can-do, positive attitude that indulges in team success
- The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results
- Meticulous attention to detail and data driven with the ability to influence and educate
- Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best
- You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed
- Flexibility in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
- Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands-on approach
- Experience in the Flight Coordinator role or similar position is beneficial
- Confident using IT systems, including Microsoft Office programmes
- Additional Information
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment.
- As a member of our team, you will have access to a range of benefits, including:
- Competitive
- On-site role
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On-Site Free Meals
- Expand your skills and knowledge through our in-house training opportunities.
- A business where you can have a real impact, we’re not afraid of new ideas!
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DO&CO is an equal opportunity employer.
All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
#docolondon
Flight Coordinator Supervisor in Hounslow employer: Do & Co Airline Catering
DO & CO Airline Catering is an exceptional employer in Greater London, offering a vibrant work culture where hospitality professionals can thrive. With competitive salaries, free meals, and ample opportunities for career advancement, we prioritise employee growth and satisfaction, making it a rewarding place to build your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Flight Coordinator Supervisor in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Do & Co Airline Catering. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Do & Co Airline Catering
Don't be shy about reaching out to Do & Co Airline Catering directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Flight Coordinator Supervisor in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Do & Co Airline Catering and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Do & Co Airline Catering
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
