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- Tasks: Lead a team to deliver exceptional service in a luxury lounge environment.
- Company: Join a top-tier airline catering company known for elegance and sophistication.
- Benefits: Earn £15.00 per hour, enjoy free meals, and access in-house training.
- Why this job: Make a real impact in the luxury hospitality sector and develop your career.
- Qualifications: 3 years of supervisory experience in hospitality and strong leadership skills.
- Other info: Opportunities for national and international career growth in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
Responsibilities
- Managing the rostering for all catering staff (including kitchen staff)
- Managing time sheets/payroll management
- Ordering of food and drinks and sundries through Do & Co ordering system
- Liaising with the Lounge Manager and Supervisors
- Liaising with laundry regarding Lounge linen
- Ordering cleaning supplies
- Performance management and training of all staff
- Investigating customer complaints
- Completing daily audits and maintaining stock control
- Ensuring food temperature is adhered to as per H & S regulations
Qualifications
- Minimum 3 years' experience as a Supervisor in hospitality industry
- Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics
- Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints
- Effective verbal and written communication skills to interact with staff, management, and guests
- Ability to quickly identify issues and develop solutions to enhance operations and guest experiences
- Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently
- Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards
- Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner
- Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability
- Familiarity with menu offerings, beverage pairings, and food safety regulations
- Ability to handle conflicts among staff or with guests diplomatically and effectively
- Ability to work collaboratively with other staff members, fostering a positive work environment
- Skills in training new staff and providing ongoing development opportunities for team members
- Flexibility to adapt to changing situations, guest needs, and operational demands
Additional Information
- £15.00 per hour
- On-site role
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On-Site Free Meals
- Expand your skills and knowledge through our in-house training opportunities
- A business where you can have a real impact, we're not afraid of new ideas
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Lounge Supervisor in London employer: DO & CO AG
Contact Detail:
DO & CO AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Lounge Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in style! If you get the chance to visit the lounge or any related events, make sure to dress the part and engage with the staff. This not only shows your interest but also gives you a chance to impress them with your personality and passion for hospitality.
✨Tip Number 3
Prepare for the interview by researching the company and its values. Understand their approach to luxury catering and think about how your experience aligns with their mission. We want you to shine when discussing how you can enhance guest experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Lounge Supervisor position!
We think you need these skills to ace Lounge Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience in hospitality and any relevant achievements that showcase your ability to lead a team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Lounge Supervisor role. Share specific examples of how you've managed teams, resolved guest complaints, or improved service quality in your previous roles.
Show Off Your Communication Skills: Since effective communication is key in this role, ensure your written application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at DO & CO AG
✨Know Your Stuff
Make sure you’re familiar with the luxury airline catering industry. Brush up on the latest trends in menu offerings and food safety regulations. This will show that you’re not just interested in the role, but that you’re genuinely passionate about providing top-tier service.
✨Showcase Your Leadership Skills
As a Lounge Supervisor, you’ll need to lead and motivate your team. Prepare examples of how you’ve successfully managed staff in the past, resolved conflicts, or improved team dynamics. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to quickly identify issues and develop solutions, especially related to guest complaints or operational challenges. Practising these responses can help you feel more confident during the interview.
✨Emphasise Your Organisational Skills
With multiple tasks and priorities to manage, it’s crucial to highlight your organisational abilities. Share specific examples of how you’ve effectively managed schedules, payroll, or inventory control in previous roles. This will reassure them that you can keep everything running smoothly.
