Lounge Senior Supervisor in London

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

The Lounge Senior Supervisor will be responsible for the day-to-day running of the operation of the Qatar Lounge at Heathrow Airport. Responsibilities include:

• Managing the execution, direction and coordination of all lounge operating procedures, including organising schedules, liaising with other departments and suppliers.
• Ensuring staff understand role expectations and duties, and acting as the main point of reference for Qatar staff and guests regarding remarks, suggestions and complaints.
• Supporting, leading and delivering exceptional food and service, while maintaining the high reputation of DO & CO with our partners.
• Planning, managing, delivering and presenting food and beverages as per the food specification.
• Supervising lounge staff (Hosts, Front of House, Chefs) to maintain high-quality products and service to passengers.
• Keeping the lounge well-stocked, clean and tidy in line with specifications.
• Delivering excellent customer service with an in-depth knowledge of products and services, and engaging guests with a smile.
• Maintaining grooming and uniform standards.
• Assisting with any ad-hoc duties when required.
• Managing team performance through regular one-to-one meetings and appraisals, and celebrating successes as a family.
• Checking with passengers to ensure enjoyment of meals, and promptly addressing any issues, queries or complaints.
• Describing and recommending wines and spirits to passengers.
• Anticipating customer needs by proposing additional meals or drinks.
• Checking preparations for the next day by the end of the night shift and directing the team to undertake additional tasks if requirements are not met.
• Coordinating and planning production to ensure a full buffet throughout the day while avoiding wastage at the end of the day.
• Communicating shift-plan changes or extended work hours due to flight delays.
• Writing an informative shift report summarising important events and occurrences at the end of each shift.
• Submitting necessary paperwork to Qatar or DO & CO contacts on a daily basis, as instructed by the Lounge Manager.
• Upholding all Health, Safety, EHO, accident reporting and other mandatory training schedules, and keeping records current.
• Responding to, and organising roster changes, informing staff in a timely manner, and updating payroll as required.
• Willingness to help other team members wherever possible and understanding flexibility required when business levels peak.
• Willingness to undertake any reasonable requests by the company, including flexibility in hours, location and responsibilities.

Qualifications:

• Previous experience in a similar role.
• Passion for food and motivation to deliver exceptional service.
• Well-presented, professional individual with a can-do, positive attitude that embraces team success.
• Strong, dependable leader willing to assist the team to maintain DO & CO standards at any moment.
• Excellent communication skills, written and verbal English, and ability to work well in a team.
• Flexible thinking, making decisions efficiently and managing change for partners and the DO & CO family.
• Energy and drive to deliver results beyond expectations with a problem-solving mentality.
• Flexibility in work availability essential as the lounge operates 7 days a week, including evenings, weekends and public holidays.
• Right to work in the UK.

As a member of our team you will have access to a range of benefits, including a competitive salary, referral bonuses, on-site free meals, in-house training opportunities, genuine career development opportunities, and the chance to work with one of the most innovative players in the luxury global gourmet entertainment market.

DO&CO is an equal-opportunity employer. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.