At a Glance
- Tasks: Lead a team to maintain cleanliness and hygiene in our exclusive lounge at Heathrow Airport.
- Company: Join a luxury airline catering company known for elegance and exceptional service.
- Benefits: Competitive salary, free meals, training opportunities, and career development.
- Other info: Flexible shifts and a supportive work culture await you!
- Why this job: Make a real impact in a dynamic environment while ensuring guest satisfaction.
- Qualifications: Experience in housekeeping supervision and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
The Lounge Housekeeper Supervisor will oversee the cleanliness and maintenance of our exclusive Lounge at Heathrow Airport. The ideal candidate will be responsible for leading a team of housekeepers, ensuring the highest standards of cleanliness and hygiene are maintained to provide our guests with a welcoming and comfortable environment.
What will you be doing?
- Supervise, train, and motivate a team of housekeepers, ensuring they perform their duties efficiently and adhere to company standards.
- Establish and enforce cleaning protocols and standards to ensure that all areas of the lounge, including seating areas, restrooms, and dining areas, are kept clean and well-maintained.
- Monitor and manage cleaning supplies and equipment, ensuring that the team is well-equipped to perform their duties. Order supplies as necessary.
- Ensure a high level of guest satisfaction by responding promptly to guest inquiries and concerns regarding cleanliness and service.
- Conduct regular inspections of the lounge to ensure compliance with cleanliness and hygiene standards, providing feedback and coaching to team members when necessary.
- Create and manage staff schedules to ensure adequate coverage during peak times, while also considering employee availability and preferences.
- Ensure that all cleaning practices comply with health and safety regulations, including proper handling and disposal of cleaning chemicals.
- Maintain records of cleaning activities, staff performance, and supply inventory, and report to the Lounge Manager on a regular basis.
- Work closely with other departments, such as food and beverage and front-of-house staff, to ensure a seamless guest experience.
Qualifications
- Previous experience in a housekeeping or cleaning supervisory role, preferably in a hospitality or airport environment.
- Expertise in training staff on cleaning procedures, safety protocols, and customer service standards to enhance team performance.
- Proficient in managing cleaning supplies and equipment inventory, including ordering and tracking usage to ensure efficiency and cost-effectiveness.
- Strong focus on guest satisfaction, with the ability to address complaints and feedback in a professional and timely manner.
- Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
- Good communication skills, both verbal and written.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Knowledge of health and safety regulations related to cleaning and housekeeping.
- Flexibility to work varied shifts, including weekends and holidays.
Additional Information
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:
- Competitive salary
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On-Site Free Meals
- Expand your skills and knowledge through our in-house training opportunities.
- A business where you can have a real impact, we’re not afraid of new ideas!
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Lounge Housekeeping Supervisor in London employer: DO & CO AG
At DO&CO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values innovation and employee growth. As a Lounge Housekeeping Supervisor at Heathrow Airport, you will enjoy competitive salaries, on-site free meals, and comprehensive in-house training opportunities, all while contributing to a luxurious guest experience in the heart of the aviation industry. Join us to make a meaningful impact in a supportive environment that champions your career development both nationally and internationally.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Housekeeping Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the luxury hospitality sector. A personal recommendation can go a long way in landing that Lounge Housekeeping Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes their catering service stand out and be ready to discuss how your experience aligns with their commitment to exceptional quality and guest satisfaction.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully trained and motivated teams in the past. Highlight your ability to maintain high standards of cleanliness and hygiene, which is crucial for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about our amazing team and culture.
We think you need these skills to ace Lounge Housekeeping Supervisor in London
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your previous experience in housekeeping or supervisory roles. We want to see how you've led teams and maintained high standards of cleanliness, especially in a fast-paced environment like hospitality or airports.
Be Specific About Your Skills:Don’t just say you’re detail-oriented; give us examples! Talk about your expertise in training staff on cleaning procedures and how you’ve handled guest feedback. This helps us understand how you can contribute to our commitment to exceptional service.
Tailor Your Application:Make sure your application reflects the job description. Use similar language and focus on the responsibilities mentioned, like supervising a team and ensuring compliance with health and safety regulations. This shows us you’re genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at DO & CO AG
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Lounge Housekeeping Supervisor role. Familiarise yourself with the specific cleaning protocols and standards mentioned in the job description. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As a supervisor, you'll be leading a team, so be prepared to discuss your previous experience in training and motivating staff. Think of specific examples where you've successfully managed a team or improved performance. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Emphasise Guest Satisfaction
Since guest satisfaction is key in this role, come armed with examples of how you've handled guest complaints or feedback in the past. Highlight your commitment to maintaining high standards of cleanliness and how that contributes to an exceptional guest experience.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the lounge faces. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
