At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery in airline catering.
- Company: DO & CO AG is a leader in luxury airline catering, known for exceptional quality and service.
- Benefits: Enjoy competitive salary, training opportunities, free meals, and a pension scheme.
- Other info: Opportunity to travel and work at events nationally and internationally.
- Why this job: Be part of an innovative team making a real impact in the gourmet entertainment market.
- Qualifications: Strong experience in the airline industry or related fields, with excellent customer service skills.
The predicted salary is between 36000 - 60000 € per year.
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- Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading.
- Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance.
- Support in effectively implementing and communicating account plans and activities.
- Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation.
- Effectively use data in all aspects of the business and to drive objective decision making
- Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team.
- Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate.
- Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same.
- Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact
- Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client.
- Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues.
- Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading.
- Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance.
- Support in effectively implementing and communicating account plans and activities.
- Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation.
- Effectively use data in all aspects of the business and to drive objective decision making
- Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team.
- Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate.
- Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same.
- Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact
- Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client.
- Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues.
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
Qualifications
- Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational)
- Demonstrable account management / customer services experience
- Strong interpersonal skills to build good customer and group company relationships
- Good presentation and team leadership skills
- Passion for providing excellent customer service
- Basic Food Safety and Hygiene understanding
- Ability to think strategically and commercially
- Strong analytical and numeracy skills
- Process driven and comfortable with complex data requirements
- Developing skills in forward planning with experience of Project Management related work
- Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable.
- Effective communicator with excellent written and verbal communication skills in English.
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:
- Competitive salary based on experience
- Training and qualifications needed to perform your duty including Food Safety Qualifications
- Access to CIPD to expand your skills and knowledge
- Free on-site staff meals
- On-Site role
- Pension scheme
- Salary reviews in line with personal performance
- Opportunity to travel and work at DO & CO events nationally and internationally.
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- A business where you can have a real impact, we’re not afraid of new ideas!
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
#docolondon
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Hospitality
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#J-18808-LjbffrAirline Operational Account Manager in Hounslow employer: DO & CO AG
At DO & CO AG, we pride ourselves on fostering a dynamic and inclusive work environment where every employee can thrive. As an Airline Operational Account Manager, you will benefit from competitive salaries, comprehensive training, and opportunities for international travel, all while contributing to our reputation as a leader in luxury airline catering. Join us to make a meaningful impact in a company that values innovation and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Airline Operational Account Manager in Hounslow
✨Tip Number 1
Familiarise yourself with the airline industry, especially in areas like catering and logistics. Understanding the nuances of these sectors will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the airline and hospitality sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at DO & CO AG.
✨Tip Number 3
Brush up on your data analysis skills, particularly with tools like Microsoft Excel. Being able to interpret and present data effectively will be crucial in this role, so consider taking a short course if you feel you need to improve.
✨Tip Number 4
Prepare for behavioural interview questions that focus on customer service and relationship management. Think of specific examples from your past experiences where you've successfully managed client expectations or resolved issues.
We think you need these skills to ace Airline Operational Account Manager in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the airline industry or related fields such as catering, logistics, or hospitality. Emphasise your account management and customer service skills, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples of how you've successfully managed accounts or improved customer satisfaction in previous roles.
Highlight Analytical Skills:Since the role requires strong analytical and numeracy skills, provide examples in your application that demonstrate your ability to work with complex data and make objective decisions based on that data.
Showcase Communication Skills:Effective communication is key for this position. Ensure your application reflects your written and verbal communication skills. You might want to include instances where you successfully communicated with clients or internal teams to resolve issues.
How to prepare for a job interview at DO & CO AG
✨Know the Company Inside Out
Before your interview, make sure to research DO & CO AG thoroughly. Understand their values, mission, and the specifics of their airline catering services. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As an Airline Operational Account Manager, strong customer service skills are crucial. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues. Highlight your ability to engage positively with customers and exceed their expectations.
✨Demonstrate Analytical Thinking
The role requires effective use of data for decision-making. Be ready to discuss how you've used data in previous roles to drive improvements or solve problems. You might even want to prepare a few examples of KPIs you've worked with and how they impacted your decisions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think about potential challenges you might face in the role and how you would address them. This will show your proactive approach and readiness to tackle real-world issues.
